Question 1

Is there a guarantee on this product if it breaks or stops working after a little while?

Accepted Answer

Hi! We have a lifetime warranty on all flowtoys-manufactured products. Here are the basics:- If any non-electronic part fails for any reason, we will replace it for free.- If the capsule light inside your poi is defective/not working and not physically damaged (cracks or split shell or water damage), we will replace it for free.- If the capsule light is defective and physically damaged (cracked, split, water damage), we will replace it for $17.50/capsule + shipping.- Loss is not covered, so please don't throw away defective or damaged parts! Feel free to email us at support (at) flowtoys (dot) com if you have any questions or need warranty service! We'll be happy to help you out. :)

Question 2

Can i just get s replacement plastic piece?

Accepted Answer

Yes you can - please type flow.toys in your address bar, and it will take you to us directly. We sell parts individually there, though not on amazon.

Question 3

I bought a set and my chargers no longer charge as the pod i think shorted out the wires. are these covered under warrenty or can i use any micro usb?

Accepted Answer

Hi Victoria!You can use any micro USB cables to charge your podpoi =) If you're finding that your poi aren't charging, it may be another issue and we'd be happy to help sort you out. Please try charging your lights with another USB cable and if the lights don't respond, you can contact us at warranty@flowtoys dot com and we'll see about getting your lights fixed ASAP! We can get you more troubleshooting there, and even instructions for replacement if need be. We hope to hear from you soon!- Flowtoys

Question 4

why there is no shipping to china ?

Accepted Answer

Hi Mohamed, Thanks for your interest in podpoi - they are wonderful LED poi :) When you order from Amazon, it's Amazon that is shipping our product to you and they choose where they want to ship to. You can order directly from our website for shipping to China - flowtoys dot com. Hope this helps!

ASIN	B00CJJ67N4
Age Range Description	Kid
Best Sellers Rank	#76,191 in Sporting Goods ( See Top 100 in Sporting Goods ) #73 in Pedometers
Brand Name	Flowtoys
Color	Multicolor
Customer Reviews	4.8 4.8 out of 5 stars (942)
Included Components	Poi, Remote Control, Battery
Indoor Outdoor Usage	Indoor
Is Assembly Required	No
Item Dimensions	15.5 x 17.8 x 7.4 centimeters
Item Weight	0.85 Pounds
Manufacturer	flowtoys
Manufacturer Part Number	43234-152
Material Type	Silicone
Model Number	43234-152
Number of Batteries	2 Lithium Ion batteries required. (included)
Number of Packs	1
Operation Mode	Automatic
Power Source	Battery Powered
Set Name	Podpoi v2 LED Poi Pair Set
Size	2.91 inches
Theme	Performance Art
UPC	696859012167
Unit Count	2 Count

Podpoi LED Poi - the World's Favorite Glowpoi

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