Shark EX201 CarpetXpert Upright Carpet, Area Rug & Upholstery Cleaner with StainStriker, Built-in Spot & Stain Cleaner, Perfect for Pets, Deep Cleaning & Tough Stain Removal, Carpet Shampooer, Teal

I would like to inform you that the item I ordered was defective. As soon as I turned it on for the first time, it started producing smoke and a strong burning smell came from the wires. This was very dangerous and unacceptable. This is the worst quality product I have ever received, and I am concerned about safety. I would like to return the item and receive a full refund as soon as possible. Please arrange the return collection and confirm the refund process. Thank you.

Color me impressed. My business switched office space and the existing berber carpet needed a good cleaning. Keep in mind that this wasn't a home with children or pets -- just an office with a low volume of visitors and residual dirt tracked in from the gravel lot after people made it past 2 welcome mats. My past experience with consumer "steam cleaners" wasn't great - they spit out a lot of water, did a half-hearted job at cleaning and really couldn't compare at all with a professional steam clean. But 2 things convinced me to buy this -- 1) I've had great experience with a Shark handheld that has done the best of any vacuum I've owned over the years and 2) the cost of this unit was equal to a single pro carpet cleaning session. Figured worse case we'd have a carpet cleaner on hand and we had some upholstery that needed to be tackled anyway (past experience with hiring pros to steam clean upholstered furniture felt like we paid a premium for 5 min effort per chair and they looked about the same before / after) Wow. This "carpet xpert" does a great job, easily rivaling a professional steam clean, at least in the application we used. Cleaner arrived almost fully assembled. Took a brief moment to snap on handle and push in hose. Pre- vacuumed as instructed before firing it up. (cleaner is not designed to pick up hair, crumbs, paper shards, etc. so you'll need to make sure they're appropriately vacuumed up with a clear surface to start). Operation was pretty intuitive (I did glance at instructions) with the exception of the hand held unit (the "stain striker" hand held piece has 2 buttons - not at all clear which was for spraying and which for drying. But the main unit has a very simple push forward to spray, pull back to extract/dry. The "deep clean" choice on the machine is a bit gimmicky since there is no "standard clean" option, just "deep clean" but okay, I won't dock for that. The unit does hesitate to power off - my machine takes a full second or two after the power off button is depressed before it actually turns off. So much of a delay that I actually tried at first to depress the power button more than once with the effect that I kept turning it back on before it turned off. For now I'm assuming that's not a genuine issue but I'll repost if it becomes a problem. Haven't used it on upholstery yet, but did a great job tackling the berber carpet. The water came out... disgusting. Which is exactly what one wants from a carpet cleaning machine. Oh, unit warned about water temp not exceeding 140. I didn't much follow warnings about water temperature because I'm not really sure what 140 degree water feels like exactly or how much below this maximum is intended. I know boiling is ... well 212 degrees F and 100 F is bath water. And most water heaters max at 140. But the warnings intent or preferred operational temp wasn't clear. Should the water used be... as hot as can come out of the tap? mildly warmer than bathwater? much warmer than bathwater just not hot enough to burn you? And what exactly happens above the 140 degree cut off? Does the unit melt? or is it just a warning so that people don't burn themselves? I decided to go a notch below the max temp out of the faucet to get nice hot water, hot enough to work the dirt loose but not so hot that I'd get burnt if it spilled on me and that seemed to work.

Where to start? I have 4 dogs. Enough said. Cleaning my carpets is a pretty regular chore for me each month. I have always been loyal to one brand, mostly because said company supports rescue pets. And I tend to go through machines almost every other year. It has nothing to do with brand or quality, but because I use the Hell out of them. Enough about me, let get to the problem at hand. 12 year old boxer just started a new medicine. It's been rough getting his tummy to adjust. In one night we accumulated 9 vomit stains between my room and down tje hall. I got about 1/3 of just my room done before my trusty 3 year old machine just stopped. Amazon overnight to the rescue!! I never owned a Shark brand shampooer. Like I said, I was total brand snob. But this machine was 100 bucks less than replacing my old machine. The reviews looked good. And at the price point if 150, even it it only lasts me a year, I would be getting my money worth. Small confession, my need to shampoo all the time, had very little to do with all the dogs. It's me. I'm the problem. I like things clean. Some people (my close friends and family) may even say I'm a bit OCD. Back to this Shark. LOVE IT!! I almost hate to admit it, but I think this may be my new brand. I got the blue one without the built on attachments, because I have a small hand shampoo machine that I love. Pros: This machine is light weight. Easy to push/pull. I appreciate having the option to do a quick dry. Low profile so I can get under my nightstands. Thick brushes that seem to get a deep scrub, and not just surface spots. Like how there is no trigger to squeeze to dispense solution water. It's a simple push forward to spray and pull back to suck up the water. The solution that came with the cleaner did a great job and each stain only needed a couple passes. Taking apart the machine to clean the filter and brush was easy because everything is accessible. Now the cons: small tank. May not be a deal breaker for most. But I gotta be honest, this part was almost annoying. The clean water and the dirty water tank is about half the size of my old machine. I knew that when I purchased it, and thought as long as it does a great job, I'll get over it. Ugh, I'm sure I will in time. Between shampooing and having to full and dump 4 times, I'm pretty sure I got my steps in today. I ended up using the whole bottle that came with the machine. And that's fine, I just wasn't thinking about how small the tanks are. At least I now know, to order a big bottle because the 12oz only did my room and the hallway. Luckily my old dog seems to have adjusted to his meds, so he won't bankrupt me just from purchasing shampoo. Conclusion: This was my first go at using it and I'm impressed with how well it cleaned. As for how long it will last someone who cleans often, like me, time will tell.

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Le Shark EX121BRN CarpetXpert est un excellent nettoyeur de tapis, facile à utiliser et à entretenir. Attention toutefois : il s'agit d'un modèle américain, conçu pour fonctionner en 120 V / 60 Hz. Il vous faudra donc un convertisseur 220 V vers 120 V d’une puissance d’au moins 1200 W (l’appareil consomme environ 900 W). Assurez-vous également que le convertisseur dispose d'une prise américaine, ou prévoyez l'utilisation d’un adaptateur.

it was a total disaster caused by the mains plug 🔌 not suitable for a uk plug socket went to an electrical shop and show them the picture of the plug. They gave me an adapter .it did not work .i have the hassle of disabling the machine and take to nearest drop off !!!!