LG 18,000 BTU Window AC with Heat, WiFi & Remote, Voice Control, 230V

Not as quiet as I'd hoped,but works very well.

I purchased this LG 18,000 BTU air conditioner in July 2024 for $699. For most of the time I owned it, the unit worked very well and had no problem keeping the house cool. Unfortunately, a little over two years later, it suddenly lost most of its cooling ability. The unit was working normally earlier in the week, then the evaporator coil began icing over. I cleaned the filter, allowed the unit to completely thaw, and went through the recommended troubleshooting steps. The fan still runs, the compressor turns on, and there is good airflow, but the air coming out is only slightly cooler than room temperature. The rear of the unit also does not seem to be exhausting much heat anymore. For an air conditioner that cost nearly $700, I expected significantly more than two years of reliable operation. What makes this especially frustrating is that the electronics still appear to work normally and the LG diagnostic system does not identify an issue, even though the loss of cooling performance is obvious. When this unit worked, it worked very well, but a major cooling-system problem after only two years makes it difficult for me to recommend at this price point. I am currently contacting LG to see whether they are willing to provide any assistance with the repair.

Received the air condition heater two days before they said it would be delivered. Very easy install. The control panel is easy to see. I love the fact that it has an oscillating vent. I would definitely recommend this to everyone. Definitely a good price. I checked our local places for the same brand less BTU was a little bit more money. When I came here and found the 18,000 BTU for this dollar amount I jumped on it.

Nice 18000 BTU A/C very quiet we have not used the heat pump side. Installation was easy we installed through the wall I do recommend using the angle brackets if you are doing a permanent install as it is a heavy unit. You will need a friend for lifting. The enclosure can be set with the unit removed then slide the unit back into the enclosure for ease of installation. (Instructions are in the manual)

AC worked for 2 months in 2024. Turned on in June 2025; no cool air, no error code. Called LG and told unit under warranty; would send repairman in 2 - 3 weeks. Nothing. Called many more times and finally told no repairman in my area & could I find one. I already had called every repairman within 60 mile radius. I called many more times. Now offered a replacement after complaining to escalation team. I had to complete form on portal link asking for same info provided earlier. I provided receipt, sticker on AC unit, picture of unit etc. Told to be contacted by transportation team in about a week. Called many more times: told to wait 2 -3 weeks. Nothing. Called again, filed complaint with LG. Finally spoke to Alexis on Presidential team. She said AG out of stock and offered reimbursement. I completed form on portal link again agreeing to direct deposit reimbursement. I was told would receive secure link in 2-3 days. Nothing. Three weeks later received text saying to complete form on portal link again as I had done before; no explanation why or indication of error on my part. Called LG and not allowed to talk to Alexis on Presidential Team. Told I’d received text in 2 days with explanation and resolution of problem. Two days later I got a survey to rate how well problem was solved. Problem was not solved. I called LG, said all they could do was send escalation e-mail to escalation team. I called again and told the same thing. Three months later and many phone calls = no repair, no replacement, no refund, no explanation!!

It was all dented up when I received. We still installed because we need it. It’s LOUD….kicks on and off too often. I am so disappointed. At least it’s cold. But the noise-ughhh….

These Louisiana summers are hot, humid and miserable. The LG air conditioner I bought is keeping me cool though.

doe not run long enough to reach set temp .... cuts on and off ... junk and a waist of money