The 24/7 Solution: Proven Strategies for Home Care Business Leaders

I engaged Emily as my business coach in December 2023 and am already seeing significant results. Emily’s coaching led to the removal of a number of barriers preventing our team from great achievements. I did not expect to see such rapid improvement after these changes and am still in awe at what we are experiencing. Our revenue and hours in April 2024 were about 83-85% higher than April of 2023! Our caregivers are so much happier and we expect significant reductions in turnover in the coming months and years. Despite rapid growth my office team is having a blast and working together extremely well. All because of the few changes we have implemented. I absolutely can’t wait to see what we achieve after the full action plan is executed!It’s rare that a leader comes along who can artfully and masterfully transform an entire industry into something better than it ever dreamed it could be. Thankfully, for the home care industry that leader has arrived, and her name is Emily Isbell. Emily knows this industry from the inside out, giving her an amazing depth of understanding and ability to cut right to the chase on how to achieve excellence. Emily started as a caregiver for Home Instead and worked her way up to General Manager. She helped the owner open numerous offices and scaled them rapidly to serve the community. She has since started her own consulting business helping other owners do the same. I truly believe she will lead our industry to new heights and unimaginable success, right in time to confront a growing crisis in our ability to meet the needs of the baby boomer generation.I hired Emily as my business consultant after hearing of her amazing successes with other Home Instead owners. I believe we all have an inherent responsibility to engage all options to serve as many as we can. I would describe our business as very successful, well run and following all the “traditional” practices of the home care industry. I knew we couldn’t scale our business at the rates needed to meet the needs of our community with our current approach. We needed someone who had driven exponential growth to guide us through preparing the business and my team to scale quickly to meet the needs of the communities we serve.To say that Emily has outperformed even my greatest expectations would be a significant understatement. In the short time we have been working together I have experienced paradigm shift level changes in my thinking and actions related to my home care business. These changes are already resulting in significant improvements in our hours of care, caregiver retention and office team dynamics...and we are just getting started. Emily has a great gift for helping others change their perspective on all aspects of the business. Some of these changes are so small they are almost imperceivable, and others are significant...but they all have great positive impacts that set the business up for the next changes that need to be made.The home care industry is facing both a great opportunity and a great responsibility. Given the rapid growth of seniors we will experience over the coming decades, we must find a way to rapidly scale our businesses to provide quality care to all those who need it. It is a daunting task and the “old ways” won’t get us there. Emily’s approach is simple to understand, easy to implement and truly transforms leaders to prepare their businesses for the needs ahead.

This book is a must-read for leaders in home care operations. Drawing from her extensive experience, Emily Isbell offers a practical guide filled with tools and insights tailored to support everyday leadership challenges in this demanding field. The book stands out for its authenticity, as Emily shares her real-world experience and genuine understanding of the industry's intricacies all of quickly shines through each page.Emily Isbell’s approach is refreshingly pragmatic, focusing on actionable strategies rather than abstract theories. Whether you’re a seasoned professional or new to the role, The 24/7 Solution provides invaluable guidance to navigate the complexities of home care operations effectively. This book is not just informative but also an encouraging companion for leaders striving to make a meaningful impact in their work.

In "The 24/7 Solution: Proven Strategies for Home Care Business Leaders", Ms. Isbell offers a wealth of information and practical guidance to her readers. She takes you on her own personal journey, and along the way, inspires, guides and motivates the reader to take the steps necessary to find success in the home care space. Offering clear steps and examples to follow, she offers real solutions to many of the issues that plague the home care industry and helps the reader avoid missteps and pitfalls by providing real-life examples and strategies that ultimately call the reader to a higher level of leadership and personal accountability.

If only we had a guide like this to walk us through every part of our lives! What a valuable tool to have at our disposal. Emily Isbell does a wonderful job outlining the path to success for Home Care Business Leaders.This book is such a small investment, offering a big reward in return for those willing to put in the necessary effort. The tools offered throughout the chapters provide a step-by-step guide on how to achieve impactful goals and results, both with your clients and your caregivers. Purchasing this book is a no-brainer!

HIGH FIVE to Emily Isbell for writing an actionable guide for mission driven, home care business leaders that want to succeed. Emily covers all aspects leaders must take responsibility for in creating organizations that employees need to thrive in delivering on the promise of home to aging adults. I would highly recommend this empowering guide as a foundation to running a highly effective home care business.

In this book, Emily hits the perfect mix of engaging storytelling and keenly honed insights and procedures that will transform your business. This book is stuffed full of actionable takeaways that will have home care agency owners and teams ready to change their business for the better.

This book is a definite must have for individuals who own a in home care business. Emily is an experienced , knowledgeable person who's one goal is to make the world a better place especially for seniors.

Emily thoughtfully and provocatively identifies common areas of weakness while providing step by step solutions that will help you grow your business while investing in your leadership abilities. While this book is specific to home care, any business owner could benefit from Emily’s strategies.