Brio Self Cleaning Bottleless Water Cooler Dispenser with Filtration - NEW Black Stainless Steel - Hot Cold and Room Temperature Water. 2 Free Extra Replacement Filters Included

We have experienced an issue with the unit. Just over one year after purchase, the cool water function is no longer working properly. The water is only lukewarm instead of cold. We have followed the normal operating instructions, but the problem persists.

This has been working great for our clinic; however, the water doesn't heat anymore and I need to find out how to get it replaced and how difficult it is to replace.

Office loves it

No more plastic bottles and hot ready water for coffee or soup

I am spending 20 minutes waiting for support to reply and nothing. Our handyman took a look and wasn't able to fix. We have the filter for clients and it's been days since it broke. All the indicators on the filter are blinking, the guide says if there is a problem press reset until it stops blinking, tried pressing for about 15 minutes, kept pressing, holding, restarting, the problem is that the water does not flow with 1 filter in the second, there is a tube with 1 comes out, goes into some relay, and from the relay it already goes to the second one, turned it on directly bypassing the relay, water flows through, is filtered, but does not heat up, which means something happened to this relay? How do I reach you guys???/