Can I Return shoe to exchange for a wider shoe?

I purchased a pair of FitVille Extra Wide Walking Shoes for men Wide Width Sneakers for Flat Feet Size 10.5 Wide. I received a size 9.5. I returned the shoes and requested an exchange. I was told that the return was received and they will send a refund. I have not received a refund nor I have I received the shoes in the size that I originally requested. So after approximately a month I have not received the shoes in the size I requested and so far I have not received a refund of the money that I paid for the shoes.

What is the heel differential?

If you are asking the height of the heel it is 1" These shoes have plenty of support for your feet and very comfortable to walk it, too.

I really need the the right size shoe i got two pair now that are the wrong size. I guess o just dont under stand this shoe sizing

Your question is vague. There are multiple sizes and multiple widths. What sizes and what widths did you order? Is it the same for both feet? What size do you usually take? The footbed is quite different for this shoe. Your toes are given much more room than other designs. I much prefer it. The pair I got was an 8.5 men's wide and they fit quite well. The heel is snug and supportive and the extra width give your toes a more natural feeling- they don't get squashed.

Fitville Extra Wide Walking Shoes For Men Wide Width Sneakers

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Description

👟 Step into comfort, stride with confidence — your feet’s new best friend!

GRIP GO - Durable, non-slip rubber outsole provides confident traction on roads and treadmills, keeping you steady in every step.
ROOM TO ROAM - Extra-wide toe box and high instep design ensure all-day comfort for wider feet and foot conditions like plantar fasciitis and bunions.
PAIN FREE STRIDE - Specialized heel ring and shock absorption pads reduce heel and knee pain, making these sneakers your go-to for pain relief and active lifestyle support.
BOUNCE BACK COMFORT - Patented PropelCore sole delivers superior shock absorption and cushioning to minimize foot fatigue during long walks or standing sessions.
ALL DAY DRY DURABLE - Premium suede and mesh upper materials combine breathability with wear-resistance, keeping your feet fresh and supported no matter the weather.

FitVille Extra Wide Walking Shoes are expertly engineered sneakers designed for men with wider feet and foot ailments like flat feet and plantar fasciitis. Featuring a patented PropelCore sole for unmatched cushioning, a wide toe box for natural toe movement, and a non-slip outsole for stability, these shoes combine premium materials and ergonomic design to deliver all-day comfort, pain relief, and durability for active professionals who refuse to compromise on style or support.

Specifications

ASIN	B088TWRCNR
ASIN	B088TWRCNR
Arch Type	stability
Best Sellers Rank	#131,356 in Shoes & Handbags ( See Top 100 in Shoes & Handbags ) #10,746 in Men's Sneakers
Brand	FitVille
Closure Type	Lace-Up
Colour	Black
Cushioning Level	Maximum
Customer Reviews	4.2 4.2 out of 5 stars (14,836)
Date First Available	15 July 2020
Department	mens
Fur Description	leather
Generic Name	Sneaker
Heel Type	Flat
Import Designation	Imported
Insole Cushioning	Foam
Insole Material	Rubber
Is Discontinued By Manufacturer	No
Item Highlight	Roomy Toe Box, Standing All Day Comfort, 220+lbs, Removable cushioned Insole
Item Type Name	Sneaker
Item Weight	1 kg 20 g
Item model number	Rebound Core for Men
Lining Description	mesh
Manufacturer	FitVille
Manufacturer	FitVille
Manufacturer part number	Rebound Core for Men
Material Type	fabric-and-synthetic
Model Name	Rebound Core for Men
Model number	Rebound Core for Men
Occasion Lifestyle	all-weather
Occasion description	Casual
Outer Material Type	Faux Suede
Package Dimensions	34.2 x 24.5 x 13.2 cm; 1.02 kg
Pattern	Solid
Pronation Correction	Neutral
Season	All
Shoe Height Map	Low Top
Shoe Type	Athletic Shoe
Sole Material	Rubber
Special Feature	Wide Toe Box
Specific Uses For Product	walking
Sport Type	Walking
Strap Type	Ankle Strap
Style Name	Walking
Subject Character	Barbie
Surface Recommendation	Road, Treadmill
Toe Style	Round Toe
Water Resistance Level	Waterproof
number-of-items	2

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FitVille Extra Wide Walking Shoes for Men Wide Width Sneakers for Flat Feet Arch Fit Heel Pain Relief - Rebound Core

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