NARWAL Freo X Ultra Robot Vacuum and Mop Combo | 8200Pa Powerful Suction | Self-Emptying | Auto Mop Wash & Dry | Zero-Tangling | DirtSense™ | All-in-One Base Station | Self-Contained Dust Processing

The vacuum has had multiple issues during use. It repeatedly fails to recognize the disposable dust bag, which means the dust collection function does not work properly. I also experienced an Error 2003 related to the base station. For a robot vacuum at this price, I expected much better reliability. Having repeated errors and recognition problems makes it frustrating to use. Very disappointing overall.

We have had our Narwal for about a month now and all I can say is WOW!!! I am blown away by three things. 1. The way the roller brush captures animal hair is mind blowing. We have an Irish Wolfhound that leaves hair throughout the house. Since we started using this, there is barely anything on the ground (daily cleaning) and have yet to have a brush tangle. 2. The mop function is incredible. This vacuum/map does such an amazing job on our floors. Every morning we wake up to spotless floors. 3. This thing is quiet. I actually like the fact that there is no dust bin capture in the base. It's so quick an easy to empty that it's really not an issue. You can barely hear the thing while it's cleaning the house. Truly impressed. The loudest part is when it cleans the mops, but even then it's not that loud. Setup was fairly easy, but as others have mentioned, connecting to your Wifi for the first time can be a challenge. It found my Wifi, I entered the password, but it wouldn't finish the setup. I just ended up force closing the app and opened it back up, started the process again and it went through. Mapping the house was fairly easy, but I did notice a few errors it made and had to remap a few times. Not a big deal as it's a very fast process. I ended up putting down fake cardboard walls to help it separate certain rooms (rather than making it one giant room). Seemed to fix the problem. I also had to cover a few mirrors in the house as it though there was a secret portal into another dimension! LOL The app for the most part is intuitive and easy to use. Mapping a second floor is a PITA, and it does not work the same as it does for the first floor. You can only select an entire area rather than an individual room. Also, I can't figure out how to tell it to mop on the second floor as it needs it's base. Luckily for us we have mostly carpet on the second floor. Customer support is non existent so don't get your hopes up. I have emailed there team a few times and still no response. I have also tried the Reddit Forum and you get a response, but they tell you to email their CSR team and you fall into a never ending cycle of 'NO SUPPORT'. All of my issues have to do with the APP and not about the machine itself... just an FYI. Repair support may be faster. As for the machine and base itself. It's a premium robot vacuum and it is hands down the nicest looking of the bunch. We also got the auto water exchange system and it works like a dream. If you can plumb it in, make the purchase. You won't regret it!

Greatest purchase I have made in some time! Over the last few years, I have become more and more unable to do daily tasks around my home due to spine disease from top to bottom. This has been as much an emotional as a physical challenge for me. I am a neat freak. I once owned a commercial cleaning service because I loved to clean, not because I needed the money. A dirty home gives me anxiety. My brother-in-law has a Shark. He is a programmer like my husband and wasn’t happy with the program with the Shark so I avoided that one. He said it mops when it isn’t supposed to and some other things that made me not want to try that version. I have always purchased mostly Shark products when it comes to vacuuming/mopping but with his experience, I decided to go with this brand. Yesterday was the first day trying it out but we were impressed with it immediately. I did get concerned that it wasn’t vacuuming some of the areas because it went into part of our dinette area and then into the other parts of the house before finishing the kitchen but it has now done all of that. You are able to fix this by using the map to number and even name your rooms. You can also split areas so that you have more options on cleaning. It has a map on the app that you can see the 2D or 3D of your home to see where it has actually gone which will also tell you any areas it missed. We have a Shark vacuum that I have had now for over 15 years and never had a problem with it. This vacuum tried to climb the Shark pipe which I found amusing. You can also designate it to go to only one room and do whatever you want with the app. With my husband on calls at different times, I wanted to be able to run it when I want vs a schedule. And guys/gals, it is not loud at all!! So I tried out the mopping mode today and after a few corrective measures (realizing I need to split my open floor plan rooms and where I need to add some fencing for cords, etc) I have to say I was initially concerned it was missing some areas but as it turns out, it does basically an outline of the room and then cleans inside that which makes sense if you have ever colored in a coloring book. lol I do love that it detects a dirtier area and will spend more time cleaning that area. I noticed it spent a lot of time in my high traffic areas, especially where my husband goes through each morning with his cup of coffee to his office, where breakfast is most often spent at the counter or the kiddos’ section of the dining room table that they most often eat. Someone told me that their robot vacuum that mopped would go back to refill the mop water but would try to start over at the beginning each time. I thought mine was going to do that initially but that wasn’t what it was doing. We had a few spots on the hardwood that we purposefully did not clean because we wanted to see what the robot cleaner would do on these spots. TOTALLY took care of them. The app has so many features that are great! You can turn off the mopping solution and just use water (or whatever you put in the water but don’t forget to add that each time you refill the water tank). You aren’t restricted to do anything that you don’t care for on the programming. There are so many great features of this Freo. I am so happy to have gotten this!! It is a little more costly than other robot vacuum/mops on the market but so far, it was well worth the extra cost. I deal with some very extensive pain 24/7 from my spine. Daily tasks can be horrible on me taking me two days to recover from every day stuff for most, like the floors. I’m so happy. I am a bit of a neat freak so this purchase is going to be such a great help for me both physically and emotionally. For those who wanted to know more about my new friend, I hope this helps you!

I have had experience with robotic vacuum cleaners and mops for years. This attractive and well designed product is the best one I’ve owned and it works perfectly. Narwal will doubtless be sending out OTA updates to make it even better. The thing is, it is really hard for me to find any fault with this product that is an improvement over its predecessor. With it able to work perfectly in fully automatic A.I. Freo Mind mode, it makes use of numerous sensors to detect and correctly react to dirt or spills in the most appropriate manner. If you want to make use of various settings yourself to modify the system, you will find the app provides you with vast control. Point is, the mopping pads are able to adjust pressure on the floor depending upon the surface. A little less downward pressure on your wooden floors versus your tiles. Those pads are kept clean and wet with prompt and effective washing with clean fresh water in the handsomely designed base. Detergent that is child and pet safe is automatically added to the water. When the cleaning job completes they are washed and dried with heated air. The washing tray is easy to remove and clean yourself as you should do every couple of weeks or so. The system is designed for maximizing cleaning performance, with no fiddly easy to fail mechanical washing methods. I also am so very pleased that with this powerful capable vacuum and mop to find out that it is amazingly quiet. A very large dustbin is made more efficient by the compression of the contained contents and disinfected and air drying to prevent any moisture from leading to bacterial growth and smells. The solution is in sync with the ability to handle potentially a longer, dump with a possible 7 weeks needed before tossing the expanding disposal filter bags/cartridges or you can use the included 1 litre more conventional dustbin with a washable filter. I have only used the newer disposal bins thus far and I am very happy to say they work as advertised. If you’re someone who has a few kids and several pets, you may have more frequently emptying and the easiest to empty conventional dust bin may be the way you end up going. Take note though that you are able to buy third parties filters and parts that are very cost effective. The Narwal Freo is a great machine that has been a success around the world, so no shortage of consumables are available for your long term enjoyment of this machine. It is an easy to setup product that you can trust to make your home as clean as possible and even do this while the family sleeps as it is so quiet and doesn’t have a super loud dirt handling solution that is subject to possibly clogging up with potentially damp dirt and dust. On so many levels, this mopping vacuum is a step above. I am very glad that I took the plunge and went with Narwal who have gone above and beyond in designing a super capable and easy to live with device to make your home better. Highly recommended.

Long review ahead, but I promise it’s worth it!! Background info: I bought this for my wife for Christmas as we (but mainly she) spends a lot of time sweeping and mopping the floors of our house due to the amount of pets we have. We have 4 dogs (1 sheds A LOT, 2 shed a moderate amount, and the other doesn’t shed at all). We also have a cat. It takes DAILY sweeping to keep up with our house due to the breeds/amount of pets we have. If you have a lot of pets - have no fear because this will do wonders!! Packaging: The item and all it comes with is packaged nicely. The unit itself is clean and sleek looking. Ease of setup: Setup is super easy, just follow the steps through the app. App functionality: You can do everything you need to through this app from picking how many times it goes over a room, how intense the suction power of the vacuum is, how wet the mop leaves the floors, scheduling, changing/modification of mapped floor plans, etc. There’s also a setting called “Freo” mode where it is smart enough to sense what needs redone and what doesn’t. It amazes me how crazy smart this thing is, it can tell based off the mop water if excess dirt has been detected and will send it back to the problem areas to keep cleaning until it’s truly clean. It will also wash and heat dry its own mop pads to keep them clean and not produce any odors. I slightly modified the barriers of our rooms it mapped out, so we can send it to a problem area of the house if need be and everything is divided from rooms down to hallways so we can clean an individual room if a mess arises, and not the entire house. You can also create shortcuts in the app so it can clean whatever you want, however you want. We’ve had no human/pet hair tangled in the roller and its capability to detect objects on the floor and move accordingly has been great! Ours is programmed to clean the mop after each room it cleans (we selected this option so we’d have clean mop pads for the other rooms cleaned after it cleans where the litter box is). Funny enough, it’s smart enough to know when the mop pads are dirty and will automatically send it to the docking station for cleaning ANYTIME during the cleaning - whether it’s done with the room or not. It also knows the difference between carpet rugs and hardwood floors. You can also tell it which way the hardwood floor is laid in the house so it goes with the grain and doesn’t leave streaks. The first night we had it, we ran it at night as we slept. It has a night mode (set with a start/end time period) where it will disable docking station lights, audio, and reduce the vacuum to its quietest setting. It’s quiet enough I fell asleep as it was vacuuming/mopping under our bed. Due to the breeds/amount of animals we have, we scheduled it to vacuum and mop the house 3 days / week. Some tips after several uses: 1) When prioritizing your rooms to be cleaned, look at your floor plan and choose the farthest room from the docking station. Make that the first room it cleans, and the last room would be that which has the docking station it in. Initially, I wasn’t going to set ours up this way because we wanted the litter box room done last, but this thing is so smart it will clean the pads when dirty anyway, so this isn’t an issue as it doesn’t track any litter through the remaining rooms to be cleaned anyway. Starting in the room farthest from the docking station and ending in the room where the station is will keep it from rolling over freshly mopped floors to clean a room farther away. 2) Don’t be alarmed if the first time it cleans it takes HOURS. Our first cleaning took 4 hours. The cleaning today took just over an hour. Once it has things nice and clean, the routine upkeep helps reduce its time in use quite a bit. 3) Freo mode is a great, and thorough mode, IF YOU’RE HOME… I don’t recommend this mode when you’re away from the house because it is so thorough in problem areas it will redo those areas so much you’ll run out of water while you’re gone and it won’t finish the job until refilled. For us, we disabled Freo mode in the scheduling so we know it will do the entire house while we’re gone. 4) SPEND THE MONEY!!!! When these automated vacuums first came out years ago, I bought a cheap one at Walmart. I’d say it did less than average of what it should’ve - cleaning results wise. This time, I went with the philosophy of “you get what you pay for” and with this… you will NOT be disappointed!! OUR FLOORS FEEL LIKE BUTTER THEY ARE SO CLEAN, SHINY, AND SMOOTH!! We have not stopped talking about this since we used it. It even has its own name now, haha! Maintenance Answers: 1) After a deep clean is done and you’re routinely cleaning, a full water tank is enough to get the job done for us and doesn’t need refilled during the job (this will depend on square footage). 2) So far, our device has cleaned a total of 8.9K square feet and has had 25 hours of use. We have not had to replace the mop heads yet OR the lemon & basil sent cleaning solution it automatically mixes with the clean water. The app also tracks its parts and tells you when the mop heads need replaced, etc. These items can be purchased on Amazon through the Narwal store so they are name brand and meant for your device. They aren’t expensive either. I researched, read reviews, and watched many of videos before this purchase due to my previous experience with a cheaper model, and the price of this one being on the high side, but I’m telling you - YOU WON’T REGRET THIS PURCHASE!! I never leave reviews, but this thing earned a 5-STAR review! We’d both rate it higher if we could!!!!!

I absolutely loved this machine for the first three months. It was perfect. It vacuumed and mopped my floors on a schedule. I have hardwood tile and area rugs. I had my mapping completely set up so when it mopped it avoided the area rugs it cleaned meticulously and for a 3700 square-foot house it took hours of work off of me. Recently, it started completely not working. I had not changed any of the settings. It was on the schedule, but all of a sudden it was not cleaning rooms. I asked it to do quick tasks so I could watch it and it would go into a room turn around go back to the dock and it would say it had completed the job when the cleaning had been done. It began to mark all of my room rooms as carpet. Again, I had not changed any settings from the first three months. I contacted the company and they continuously asked me for information email after email asking me to show them pictures or check my settings which I would tell them I did and I was aware of and they suggested that the carpet setting was on so that it would avoid the room completely(which is ridiculous on so many fronts being that the kitchen is tile and it claims it’s carpet). I have been unable to get it to do anything correctly, and I cannot allow it to do it schedule at night since it might mop one of my rugs. (because all of my map settings have been changed to complete carpet and I can’t get it to recognize rug areas.) the company has not been helpful at all, so I am looking at another company that has a new mop and vacuum out with newer sensors and hoping I might do better with that. I loved the machine. I would be happy if they offered to fix it, but the company has been an absolute failure and offered absolutely no assistance rather they just continue to try and send useless emails which I don’t even have time for and suggest that it is my operating error. While in many situations that could be the case, I have checked and recheck my settings to no avail. In one of the photos above, you will see it went into a room and left the room and said task completed and had I not watched it with my own eyes; I would’ve presumed that the room was completed. Edit as of 12/20/2024: after I had for the most part given up on the correspondence; the company then contacted me and said they would be happy to take it back and they would send me a mailing label. I responded that I would not send it back if I had to pay.(I was one month over the return limit when this started). One response said I would have to pay and get a box and the other response said they would pay; regardless -I was going to have to pay for whatever repair and for me after reading other reviews; the repairs do not seem worth the investment and it is repeatedly suggested to purchase a repair contract which also costs more. My new machine by a different company is working very well so far. And actually does a better job on thick rugs. I finally decided to just donate the machine to Goodwill and if somebody else wants to fight with repair; they’re welcome to..