Longer New Upgrade RAY5 20W Laser Engraver,20000mW Output,32-bit Motherboard, 130W CNC Laser Cutter,App Offline Control, DIY Engraver Tool for Metal/Glass/Wood,Engraving Speed to 24,000 mm/min

Longer Laser has a great product. It comes easy to assemble with strong parts. I purchased my first one two years ago... then another one about a year ago and my third one two months ago. Each one is slightly better than the last one. for example the clips that hold the belts are now much easier to tighten and are easier to reach. I have used the 20 watt laser on glass, slate, tile, wood, plastic, acrylic, leather, and powder coated metal. twice i have had a support issue... my first machine was missing a clip... they sent it right a way with a few spares. My last machine had a issue with the USB port and they responded within an hour and gave suggestions... they then determined the issue and a new part is on the way. I cant be more happier with my decision to go with Longer Laser.

I just want to mention that I had some problems connecting Ray5 to Lightburn on WiFi (while USB connection worked fine) and reached out to customer support. Initially, I was pointed to some online resources that didn't help to fix the problem I had - Lightburn would not connect to Ray2 20W due to port 23 being disable in the firmware (found out later on, while next level support was engaged). It took some time to get to the next level support, which is very knowledgeable and gave me the solution. They sent me the .bin file and was able to re-enable port 23 (telnet) by updating the firmware they sent me. It is just the hassle that you have to explain first level support and they would not understand the problem at all. I will give it 5 starts, because at the end it fixed the problem.

It was my first time using a laser engraving so I needed all the support available. I emailed the longer support team and the response was super quick. I had an issue with some parts but the support team send me new parts immediately. They followed up to make sure everything was to my satisfaction. Thank you so much!

After doing much research I purchased the Longer Ray5 10 watt laser to upgrade from my 5 watt laser. The Longer is a more powerful laser and burns quicker. Once adjusted it burns a fine line and makes beautiful art. The only problem I have with the Longer is the adjusting of the focus. You have to put a block in the back of the module to focus and it has to be sitting perfectly level. If it is not sitting perfect it will print double lines and mess up the whole project! I would like to see them come up with a way to focus where you could see the focus tool. But if you are a beginner or just want a hobby like me the Longer Ray5 10 Watt laser engraver is a good buy for the price.

It goes together simply if you follow the instructions. The materials needed are numbered for each step. Tools are included. After a couple of test runs I was able to make some nice items, like key fobs with names engraved, a desk top Name and title sign with company logo, etc. I find that when there is any problem it is operator error. It has a large area within which to engrave projects. It is plenty powerful for anything I want to do. I am getting an air assist to minimize scorching and one of those honeycomb metal things to prevent damage to the surface under my laser. I have no complaints.

I've had my LongerRay5 10W Laser for a couple of months now. I've tried i think every different type of material on their list, engraving & cutting. At first, I used only the factory recommended settings. then, started tweaking with settings just like they recommend doing. I only have 1 issue. it's a pretty important issue though. it is that not ONCE did this machine ever engrave anything that you could tell what it was even. Everything no matter what I tried came out either burnt. super fuzzy. Blurry lines. or no lines at all - nothing. As Far As Cutting goes. I would not cut anything it said it would. I take that back. i apologize. it did cut the leg off of a pair of blue jeans (Denim). I find it kind of odd that some of these manufacturers will boost about a 1 or even 2-year warranties but the mighty Amazon cuts them down to their 30-day return window. after that 30 days Amazon tends to cut all ties between you and manufacturer. especially with their little Troubleshoot your own problems Trick they have. any whooo For $300.00 Bucks guys N Gals its my own personal recommendation that you take those 3- bills and use them to light you a campfire with and roast you some hotdogs & marshmallows ! You'll get a lot more enjoyment out of your money. Thanks for listening......

This works fine. The learning curve is not that steep. It is fun to play with. It was easy to put together.

It is a good laser, please i need this part, (Image). The thread broke while I was putting it on. . where i can find parts for this product. This is the third (2 of 10 W. and this) laser brand I've bought, and I like this one much better because it has travel sensors, plus the official service is excellent