If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Audio CD – Audiobook, January 1, 2005

Fred Lee tells the tale of his experiences working within the Disney Philosophy of a positive experience to the delivery of your services in healthcare. A must to read Fred Lee will outline the way this philosophy will work with any business if you are willing to let it take hold.

Great information

Like the book a lot. Not necessarily for physicians but definitely a must read for hospital or practice administrators or nurses.

This book is getting a little long in the tooth now...but if you're a hospital exec looking to get a better handle on your customer satisfaction / net promotor scores, it is essential in my opinion. It's a great reminder of the "early days" of customer sat in healthcare, and really sets the groundwork for things like Value Based Purchasing.The book is a good read, easy and fast. It is written in a conversational tone and gives great, specific examples. It can be ACTED UPON quickly. I enjoy reading it.However, I'm now finding that it's easier for me to "read" business books via audiobook. Great way to spend my time in the car. The conversational tone of this book really lends itself to the audio format. The narrator is the author, Fred Lee. He's good at conveying the meaning of his book and overall is good. Occasionally, he trips over words and his voice is not exactly "radio star" quality. And the music that leads in and out of each chapter is AWFUL. But these are minor complaints compared to the value I get from having these discs.The audience for this product is tiny...but if you're in that audience, you NEED this (either CDs, book or both). It's time well-spent helping to refocus on what TRULY makes your customers (patients) loyal and satisfied.

I absolutely love this book!

Bad disc. Doesnt play.

Good book.