Visage Zeno Series Smart Door Lock. Facial Recognition and Fingerprint Access Keyless Entry Deadbolt. Digital Front Door Lock with Built in WiFi Connectivity

The lock is extremely easy to install. Immediately after installation, all the features except fascial recognition worked perfectly. I couldn't get the lock to recognise me. I was offered support by Lockly and after a firmware update I was able to add my face. It now works brilliantly. Having two long lasting interchangeable batteries is very handy.

It is not often I leave reviews unless the product is outstanding in all aspects. So I am writing this review. The Lockly Visage met all those criteria. I did research for two days to find a smart lock. I did searches, I read reviews, and went through most of the locks on Amazon (there are a lot to say the least). From inexpensive to expensive ones. I narrowed my search down to three contenders. All highly recommended locks. What gave Lockly the nod was the face recognition and home kit compatibility. Many times my wife and I have come home with our arms full and searching for keys in your pocket is an adventure. It's like having an arm full of groceries and swiping your foot under the back of your car to open the tailgate. Face recognition solved the problem. I found the Visage build quality to be solid and easy to assemble. Okay enough about the reason I purchased the Visage. It took me no more than 20minutes to get up and running after opening the box. Side note: If you have an old door like I do the deadbolt holes are smaller than the 2.125" hole required to install the Visage. Hole was enlarged and the installation moved forward. The instructions are very straight forward (which I missed a step see later) and easy to follow. Once set up and tested I set up wifi, face recognition, fingerprint recognition, PIN code as well as Home Key. Each set up was easy and needless to say all worked as I have a habit of testing and retesting when I get a new product. In summary I would highly recommend the Lockly Visage and I confirm if you are looking for state of the art smart lock it is well worth the price. One other side note to clear up what happened in my initial setup. During set up I missed a small but important detail the magnets on the door sensor are supposed to be with 3/4 of an inch. If not the door says it's open when it is actually closed and auto door locking won't work. This is the best part, I emailed customer service on a Sunday evening mind you and got a response within 30 minutes which resolved the situation. I had mounted the magnets further apart than recommended. My mistake but the big take away is that I got a response Sunday evening. That's a first. I will end with this. I recommend the Lockly product and the lock has been working flawlessly.

I don’t normally write comments or reviews but this lock deserves the time and effort, I can’t speak highly enough of it. Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house. I purchased the Lockly Visage after doing a lot of research trying to find a smart lock that would do everything I needed, in particular I wanted it to work with Apple Home (without a separate hub for the lock itself) and most importantly Apple Home Key. Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN. I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself. The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes. The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night! My positives to using this lock: - Simple install and set-up. - Connect to Apple Home and can use Home Key from my phone or watch. - The override key was a must and was easily re-keyable to my other keys. - The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier. - The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below. - The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%. - The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions. - I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises). My suggested improvements: - The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock. - For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home. My final comment – It does everything all in one, connects to everything, electronically and physically secure, great lock and thoroughly recommend it.

Great technology, facial recognition works perfectly!

While this lock has proven to be quite good it turns out it can’t be used in an Australian apartment because it is not fire rated something that was just told to me by my Strata board and the people who do the fire testing. Why on earth accompany based out of Australia does not realise that I look like this is not compatible in. Most Australian apartments is completely beyond me. After over a year I have to now take the lockdown and spend hundreds of dollars on another lock that has a fire rating and not the features that I liked in this particular lock. The company needs to make sure that people who buy this lock for an apartment are aware that it is not compatible under the fire and safety act for apartments and I’m incredibly upset and angry but I now have to spend a fortune buying one of their other locks that is via compatible and hiring a professional locksmith to install it at a cost of eight or $900. It is not good and the company needs to address this.