Moen Flo 1-1/4インチ スマートウォーターシャットオフバルブ、スマートホームウォーターモニター漏れ検知器、Wifi接続、アプリ対応流量計とシャットオフ、900-002

Installed this not the first time. Always satisfied

I bought the most expensive version, paid a ton of money for a plumber to install it, and now it doesn’t even work properly! It is located after my well pump expansion tank, water filter and water softener, yet either of those devices will set it off (as if water is being consumed). Opening a faucet or flushing the toilet does not result in an immediate recognition by the device of water flow, it can take up to five seconds sometimes longer (to recognize any flow) and often it doesn’t recognize any flow at all! Support is almost nonexistent. Right now, I’m thinking this is the biggest waste of money I have ever experienced.

Okay, I did a ton of research to find the best water/leak detection system available today. I finally decided to try Flo by Moen, because it had great reviews on everything I could find about Flo. I’m an engineer and I’m very particular about what I buy and I look for mainly quality but also price. I’m also very into smart devices (lights, alarm system, and yes, water leak sensors), but I wanted a whole home leak detection system and auto shutoff! Water damage sucks and we have known many families who came home after being away to find water flowing out the front door and then months of repair and living in hotels, insurance claims, etc. It’s 2020 and it’s about time there is something to prevent disasters! Okay, enough of what you already know... Flo arrived yesterday from Amazon (Friday) and I woke up this morning wanting to install it. Pre-Installation: You know a product is gonna be good when it arrives and the packaging is nice and has clear instructions. Well, I opened the box and the instructions were easy, setting up and account with the app (I use an iPhone) and the app is excellent. Easy setup with the Flo device, WiFi and Flo App. Installation: I thought about installing it myself, but I’m not crazy about working on plumbing. I decided to hire Dutton Plumbing and I called them at 9am and they were here at 11am. I won’t give prices here because I’m not reviewing the plumbing company (although they did a great job and also raved about Flo by Moen). Fair price for a great job and peace of mind that it’s installed perfectly. See pictures. 30 minutes or so later and they were done. They even hung around and helped with app to ensure Flo operation from the app was good. Post Installation: The plumbers left and I started noticing the water pressure increasing... 80,90,100... at 108psi I shutoff the water with Flo and turned off the main city valve. I turned the water on again and the pressure went up again.. see picture showing 83psi... but it was still going up again (I didn’t get a screenshot at 108, but I was so freaked out I didn’t get a screenshot). Anyhow, I suspected I had a bad water pressure regulator because the faucets have been spraying to hard when turned on. I went to a local plumbing supply and got a new regulator and replaced it in 10 minutes. Turned water on and now the pressure is a steady 50psi (or thereabouts) and nice and normal! So, Flo already identified a HUGE issue and now it’s resolved! Crisis averted! I’m super happy with it so far and the app is stellar good! Summary: It’s working and I’m happy to see such a quality device / App combo work so well and this is now by far the smartest and most useful smart device in the house. Support: I did not rate the support because I’ve not need to contact support yet. However, the website and app support pages look good and full of information. Protection Plan: There is $5/month protection plan and I’m on the free 30 days. So, I’m not going to review that portion of the service yet. The next day I woke up at 6am and noticed that 93 gallons of water were used since midnight! I see the water come on every 4 minutes for 5-10 seconds or so... found a toilet that was running (with a leaky flapper valve) wasting water! I shut off the toilet and fixed went to Home Depot for parts and fixed it. Flo saved me again! I don’t usually rave about a product, but I have to say this thing is great! Just to note, Flo did not alert me that there was a toilet wasting water, I just noticed the number of gallons used was 93 since midnight. Flo is still in “learning mode” while learning the habits of the house water usage, it takes 7-10 days before Flo will become able to auto shutoff and leak send alerts. For more info on leaning mode search the web for Flo by Moen and learning mode.

We were forced into buying a water leak detector by our Insurance Company Farmer's, otherwise would be at risk of being declined home insurance. We were advised to get this specific product, they apparently have agreements with Moen for purchase and then installation at supposedly lower rates. Had to show proof of installation. Since this has been in, we've had only false alarms accompanied by water shut offs, along with two actual small leaks in which it failed to detect anything. The device is completely useless and is an impingement on enjoyment of the home. Anytime you use water out of a regular pattern, it notifies you of abnormality and then shuts off the water. I've had the water shut off now three times while I'm in the shower with it noting abnormal activity for the time of day. Imagine that. You go to take a shower, but because it's not your usual time for that activity, it detects abnormality and shuts off your water right in the middle of your shower. How are you notified? Through text, email, and phone call. Who brings their phone into the shower with them? There's no way to adjust for this except to go back to the beginning and do what they call a restart which for 10 days you have to teach your device all the patterns. Moen themselves suggested that during those 10 days you just leave the water running uninhibited so that your device learns a high water usage and won't go off. I did it in the beginning. Who can do that now? It's winter time and raining. And I'm going to let my water flow freely so it can supposedly learn that water should be used during these hours? It's an unpleasant and quite frankly useless addition to the home. I regret having purchased this quality of device, and should have just bought the cheapest device out there and had it installed to satisfy insurance needs. Extensive reading of reviews also discussed this device giving out in 2 to 5 years, and I discussed this with Moen and they admit that it could be a 2-year device only. This is a racket. I paid close to $2,000 together with the device and installation. The app is difficult and doesn't allow you to easily turn back on your water. Just last night when I had noticed the phone call at 11:30pm, after having gotten out of the shower, I tried to cancel the shut off, it's in an in between mode where you can't do anything with the app. The dial is spinning. There's no one to call and nothing to do about your app trying to figure out what it's supposed to be doing. Your other option is to go outside and do a manual turn on. Twice, when we had a small drip leak from a refrigerator line and then under the sink after a Workman had damaged these, 5 days of slow drip, the app was detecting it but decided not to notify me because the settings weren't on sensitive. That was the explanation from Moen. They advised me to turn all my sensitivities up to the highest level. I did that and then I started receiving notifications and warnings of impending shut off for every little thing. Then Moen just told me to lower the sensitivities back down. So again, if I have a slow drip, it's not going to notify me. I talked to them about using water during a non-usual times, like taking a shower, and their answer is simply there's nothing to do about it except do a restart. Our home was repiped with copper just about 22 years ago, 2 years past the deadline for which the insurance company says they will waive requiring the device. Just a bunch of hassles and one more thing to do in your home and be stressed out over. Difficult app, difficult device, doesn't do much smart thinking except what's programmed into it on a very basic level. Difficult customer service with Moen. Not recommended.

I like the system, but twice, i have been notified about a slow leak, when actually it is my under counter ice maker. I would appreciate an adjustment on this slow leak warning.