A12 Countertop Bottleless Water Dispenser, 3 Temperatures, Self Cleaning, Stainless Steel

I had my doubts when my husband chose this brand and model. But after nearly a year of use, I wonder how I used to get by without this. The taste is superior, and it's quite cost efficient. One downside is cold water drains pretty quickly after filling our 32 oz cups, and takes a while to refill. But if you use a regular glass or smaller cups, it shouldn't be a problem. Personally I don't use the hot water on this unit because my insulated electric kettle does such a great job that I simply don't need the function. But the hot water setting does work as well. Filters can be purchased at a 15% discount in Avalon if you subscribe. I couldn't be happier with the purchase.

I have it for 4 years, it’s still working great

Works great but then breaks debating now if I want to spend the money knowing it has a 2 year life.

10 out of 10 I don’t know how we lived without this thing before now. Literally use the hot water to make coffee, grits ,oatmeal ,mashed potatoes. You name it. The cold water is ice cold like you don’t even need the ice it’s the perfect temp. The middle button, which is the room temperature is Actually room temperature and not cold. I have a husband with sensitive teeth. He will only drink room temperature or water. This thing is a blessing in disguise. Very well worth the money. I would recommend this to anyone that has a household that consumes a lot of water. I was purchasing eight cases of water a week from stores before we bought this.

Don’t buy this. The item is a great idea but poorly made. That’s not the worst part. The worst part is Avalon customer support. My water cooler broke after 6 months of moderate use. Stopped making the water cold. Customer support it was because I was using the wrong filters, which I wasn’t but they had “high efficiency” filters they assured would fix the problem. Nope. The COLD water coming out warm at best. They told me they would “warranty replace” but first o had to send them a photo of the unit with its cord cut. I did so, leaving me with no filtered water at all, at least when the machine was broken I had filtered water albeit warm. They said “we’ll ship it out 1-2 days after you send the cut cord photo” well, I cut that cord 3 weeks ago. They never sent it. They made a label, but never shipped out the item. The product is bad; the company is AWFUL. Don’t waste your money.

Good product

Save your money BY protecting this item. BUY THE PROTECTION PLAN!!! I purchased model # a12-ctpou. I bought this thinking it was the best to buy a “better brand” AND I got the newer model. Keep in mind i’ve only had it for two years it just hit two years last month . I called Avalon and they made me do a process where you clean the tank with citric acid crystals because the hot water stopped coming out hot and the cold water was literally freezing the tank so a big ice cube was in the tank. Therefore it would stop dispensing water until I unplugged it and the ice cube melted which took a couple days Because of the insulation it has. Once I did that I called back and of course they created a case number they asked when I had purchased the item and they saw that the warranty was only for a year worth of coverage. Keep in mind that They did say this was super rare for it to happen because I don’t know if you guys but I’ve never heard of anyone’s water dispenser freezing the water. Overall we came to the conclusion that it was the thermostat but then again it was a $300 item so therefore it was something defective but it wasn’t a common issue Therefore they need to fix that as a company. Anyway I had to call Amazon because that’s who I originally purchased fromand thankfully they reminded me that I had a protection plan but save your money and don’t buy this model or do your research some more or buy the protection plan to cover your a**. It a f***** water dispenser it shouldn’t last 2 years.

I got my first unit back in 2022. Within a year the compressor was making loud noises and not cooling. Avalon replaced it under warranty but the replacement was worse. They sent me a 3rd unit. After a few months the nozzle came off and it would spray water everywhere. I asked for a replacement nozzle but instead they sent me a whole new unit. (maybe refurb, not sure) Now the 4th unit is making all kind of noise and I need to smack it to get it to be quiet. I tried adjusting the radiator on the back but it didn't help. I think I'm out of warranty now. But 4 units in 3 years tells me their quality control is poor. Don't expect it to last much longer than the 1 year warranty. Mine luckily had a longer warranty before they changed their policy. UPDATE 9/11/25: Unit number 4 is not having a thermostat problem. It would stop dispensing and the cold chamber would freeze solid. But, there customer service is pretty good and they offered to send me another unit. I am definitely out of warranty, but they sent me a brand new unit yesterday to replace the one that was loud with thermostat problems. So far it has worked great and I hope they fixed their quality control issues. I am changing to 3 stars since although I have had problems with the product, the customer service has taken care of me.

This is a great water dispenser and I couldnt be happier. I easily hooked this direct-plumb dispenser with a splitter from my direct-plumb coffee maker. Yes, this unit is big and will NOT fit under most people’s cabinets to sit on a kitchen counter. I have it in a separate pantry-style cabinet along with my coffee maker so the size was not a problem for me. I had read other reviews that said the water was plasticky tasting and thought they must have just gotten unlucky. After running a lot of water through my dispenser, my water was plasticky tasting too. Ugh. I unplugged and drained the unit. Because I couldnt decide which to use, I combined warm water with some vinegar AND some lemon juice and filled the water reservoir to full (2 screws on top back of unit and pop the white lid off inside). I let it sit about an hour in the reservoir. Then ran a bit of the vinegar-lemon water out the hot and cold into a container. Then I drained the whole unit again (easy to do - follow instructions or look up online). I then hooked it all back up to the water lines and filled it again with fresh water. Let that sit about 15 mins, ran water out hot and cold, unplugged and drained the whole unit a second time. My water is FRESH, COLD and delicious! Couldnt be happier with this dispenser and have returned my big bottles for refund.

Beautiful, well-built, comes with clear installation instructions. The hot water comes out almost boiling, and the cold water is also very cold.

Bought, installed and have used for close to two months now. Had some troubles with leaking connections. There was some leak on connections that were completed in factory. Called Avalon support, did not get help, they advised me to return everything to Amazon, even tough installation was completed in my house. Then decided to try to fix it by myself, luckily it was easy fix. Connections appear to be loose they required fixing. Turned water off during our vacation and when turning back on, leak occurred again, at different connections this time. Required some fixing again. Found that connections are not very reliable. Other than that dispenser works fine, providing both hot and cool water, filtered and tasteless. There are two levels, cool and cold, they are a little to cold for my taste. Adjustment of water temperature not possible. After using it for 3 years with no issues, It ended up with water freezing in dispenser. I asked for help from a manufacturer, they told me to just unfreeze it and plug in again after 3 days. I did so, but after another week it froze again. This time the customer support advised me that it cannot be fixed, it is out of warranty and that they can offer me a new one for 15% discount. Later I read more customer reviews and found that quite a few users had the same issue as I did. Many after it barely passed one year of usage. Considering that paying $400 for couple years usage and on top of that its filters replacement cost almost half product price, I decided to not accept this offer. For now i keep using it and unplugging over night every few days to prevent freezing, so fa so good.

No more storing large bottles for a cooler. Very simple to install - Took me less than 15 minutes. Came with all the tubing and fittings I needed. Runs flawlessly and very quiet. I never want to go back to a water cooler with large bottles to switch out

What garbage machine they have. Always freezing, never working. Ridiculous. Never again. Their customer service is useless as they just ignore you.