LASER TREE 10W Laser Engraver & Cutter, FAC Built-in with Air Assist Pump

High quality product. Excelent materials. Easy to assembly.

Machine would start and then after 10 seconds quit and disconnect. No documentation is provided and machine is not listed in machine list. I will send unit back asap because the return policy is only 30 days. Should have seen that as a red flag “ don’t buy this”. I tried to use GRBL laser and Lightburn with same results.

Working great with Lightburn. Does whatever I've asked of it so far. Haven't tried acrylic yet. But engraving is great. Cutting is good. Pays for itself in no time.

***UPDATE*** Company's customer service reached out after I posted my review. I explained the whole situation and worked to trouble-shoot the first machine. They immediately shipped a new machine. It did arrive (I haven't had a chance to open it due to being out of town). While I appreciate the company’s eventual response and the replacement product, I am disappointed that it took a negative review to get their attention. Customer service should be more accessible and responsive from the start. I hope moving forwards, this will be the case. No support. Machine did not work properly from the beginning. I emailed the company support on the website. I emailed through Amazon. I called Amazon and asked them to connect me. They told me they could not help me because they were not able to connect with Laser Tree. I received this machine and really wanted this machine to work. Got it set up, ready to do power/cutting tests and ... The machine quit 30 sec into a job. I purchased a new a/b cable. (Someone on Reddit had said that was their issue.) Didn't help. Homing was a noisy nightmare. Checked the software. I followed all the trouble shooting on the website. I searched forums on Reddit. I came back to Amazon and tried to contact Laser Tree for help. No response. The product listing had been removed. It was not back on until AFTER the return by date so I could do nothing to get any help. I am not new to lasers. I have several including CO2 and diodes. I have 3d printers and CNC. I troubleshoot all the time. I am not a beginner user. I use Lightburn software for my lasers. $$ down the drain with a non-working machine sitting here. I want a new machine or my money back. Contact me for more info.

I have enjoyed everything about my laser engraver journey! I think this brand is pretty solid. The instructions were great for assembly out of the box. I did find that some of the components were very tight in terms of fit... Particularly the power / connection portion of the setup. But, despite this, I used laser GRBL to get started right away and after downloading an update was up and running. I definitely recommend watching some YouTube videos first on how to use laser GRBL. ALSO, VERY IMPORTANT: instead of jumping right in and burning wood I would recommend getting some pieces of cardboard.

Good product, the only thing, is that the X and Y axes get a little stuck when moving by hand, but works fine in normal speeds, I think it is normal in this type of linear motion system.

I do a lot of laser engraving on the wood flutes I make. I use this one just for engraving as I have another for cutting. The K1 Mini almost too good of a job - I had to drop the power percentages to keep it from burning in too deep. And this was on hard woods like maple, Purple Heart and Gabon Ebony very nice little laser!

This device will not engrave clear acrylic It'll do colored but not clear and that's the entire reason I bought it. Wasted a lot of material and asked many others for help in groups for this and it just simply will not do clear acrylic. It will definitely crack it and make it pop and engrave the cover paper but not the Acrylic itself.

Easy set up with the provided instructions. It does not come with software as most do not. A bit of a learning curve using the downloaded program (LaserGRBL). A couple youtube videos later, up and running. I am glad I purchased this one because it comes with the air pump as opposed to having to buy it separate. The pump is a must to clear the laser burn dust from the lens

Plug and played once I installed light burn on my Mac