I received my cane today and it is missing a rubber tip. How would I have that replaced?

My mother lost one of the tips on her brand new cane, should we return the whole cane to amazon or will you just send a tip?

The cane has collapsed several times. The height adj button does not come out very far. How far should it come out? Do we have a defective cane?

if you adjusted the height..you have to make sure the hole is exactly over the pin that comes out...push pin back in all the way and wiggle the cane up, and down, and back and forth until the pin pops out on it's own. the pin is resting over a simple spring...if the pin is pushing back against your finger when you push it in..the spring works....try readjusting the cane...until the pin naturally snaps into place...should fix it.

No it is not foldable but the 4-prong cane is very good for balance issues. I have a regular folding cane that folds but still like the 4-prong cane better for balance reasons.

How do I rotate the base to make it right or left handed while keeping the admirable night buttons in llace

Take the cane apart and turn the handle/pole the opposite way. The cane should have buttons on both sides to adjust for height but which ever side you use there is only one side of holes for the buttons to come out (to lock in place). The pole that comes out of the base is off centered for which ever hand you use (right or left), So if you are right handed the pole that comes from the base should be to the left side of the base and if left handed pole that comes from the base should be to the right side of the base

Desertcart Logo

Deliver to Tunisia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🦯 Elevate your stride with stability and style—because every step counts!

COMFORT MEETS FUNCTION - Ergonomic foam-padded offset handle cushions sore joints, perfect for arthritis or carpal tunnel relief.
DUAL HANDED VERSATILITY - Easily switch between left or right hand use—one cane, double the convenience.
LIGHTWEIGHT YET DURABLE - Crafted from corrosion-resistant anodized aluminum, weighing just 1.5 lbs but supporting up to 250 lbs with ease.
CUSTOM FIT FOR EVERY STEP - Adjustable height from 28" to 37" ensures a perfect fit for all body types, enhancing posture and confidence.
STABILITY THAT STANDS OUT - Quad base with anti-slip rubber tips ensures unmatched traction on any surface, so you never worry about slips or falls.

The RMS Quad Cane combines a large four-pronged anti-slip base with an adjustable height (28"-37") and a foam-padded offset handle, delivering superior stability, comfort, and versatility for both left and right-handed users. Lightweight yet sturdy, it supports up to 250 lbs and is designed for safe, confident mobility on any surface.

Specifications

Brand	RMS
Material	Aluminum, Rubber
Color	Black
Shaft Material	Aluminum
Extended Length	37 Inches
Handle Material	Aluminum, Rubber
Item Weight	1.6 Pounds
Maximum Height Recommendation	37 Inches
Folded Size	28 inches
Product Dimensions	6.5"W x 37"H
Lock Type	Flip
Base Material	Rubber
Number of Items	1
Global Trade Identification Number	00811188022339
Unit Count	1.0 Count
Manufacturer	Royal Medical Solutions
UPC	811188022339
Item Package Dimensions L x W x H	28 x 9 x 6 inches
Package Weight	0.87 Kilograms
Item Dimensions LxWxH	6.5 x 6.5 x 37 inches
Brand Name	RMS
Part Number	QBC-500BK

Reviews

D**O

Lifesaver in the bathtub

Following knee replacement surgery, I actually use the cane to provide stability in the bathtub while showering. It also is useful getting in and out of the tub

5.09.2025

A**R

It’s worth the money to be safe when walking.

This cane is very stable and has saved my butt several times from falling when I have lost my balance. I bought a second one so that I now have a spare cane if my first one ever breaks for some reason. This cane goes everywhere I go because it gives me security and confidence when I’m walking. I will be turning 76 years old in August so my legs don’t work like they used to and I depend on my cane. It stands up by itself so it’s always handy when I’m out shopping.

28.07.2025

S**N

Sturdiness

Great cane for spouse after knee replacement.

5.09.2025

P**O

Not for me

This may not be the right Cain for me. I you it difficult to use.

10.08.2025

J**E

My favorite cane to lean on

This cane offers sturdy support while going up and down stairs and can be adjusted down to fit people 5 feet in height (wish it had one more notch for 4'11" people). Be sure to rotate the shank so the wider feet are positioned on the outside before locking the height in place. Also, remember not to leave it in the shopping cart. It's desirable enough to steal, even with your name and phone number taped onto the handle!

18.07.2025

J**Y

Best of all

This cane STAYS up. Superior!

26.08.2025

S**Y

Sturdy

Very sturdy, helps my husband. Nice it stands up with the 4 feet.Not packaged very well though, luckily nothing was,damaged.

26.07.2025

S**S

It won't fall to.the ground.

Useful,but it slowed me down outside.

3.08.2025

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.