Lexie B1 OTC Hearing Aids Powered by Bose - Bluetooth Enabled Hearing Aids with Invisible Fit and All Day Comfort, App Control, Noise Reduction and Self-Fit Solution, Replaceable Batteries, Gray

Almost two weeks have passed since my Lexie B1 aids arrived and I could not be happier. They're not uncomfortable at all, and I can hear! I am 68, and worked in a very noisy environment during my state trooper firearms instructor and siren above my head career. Sounds that I have not perceived in years are clear to me now…the turn indicator actually makes a blinking sound, the toaster actually dings when done, and my slippers are really noisy on linoleum floors. Ha. I have not had to utter HUH very much at all lately …had to ask the wife not to talk to me so loud, and I can hear and UNDERSTAND the dialogue on TV without closed captions. I found that the smaller ear bits are more comfortable and efficient than the larger bits. I purchased a dehumidifier gadget for these babies as I am going to take real good care of them, and apparently moisture is a demon to them eventually. At night before bed, in the dehumidifier they go. I learned that if I leave the battery doors open when I take them out for the night that the batteries last quite longer. The other evening a pleasant female voice said Low Battery in my ear which kept me from replacing batteries prematurely. I bought a pack of 48 quality batteries for less than $20. I put one of the smaller packs in the car in case I’m out and get a low battery warning. It is important to leave the battery door open with a fresh battery for 5 minutes before closing and using the aids, in order to substantially increase battery life. The iPhone app is great and easy to use…sometimes they might not connect but simply recycling the Bluetooth on the phone sorts that issue out. I only need the app if there is a significant sound environment change. I was in an auditorium last night at an eulogy and could easily hear and understand the speakers rather than just a lot of roar background sound around me. I was surprised to learn that I have to ADD some bass in the sound adjustment to keep things from sounding tinny. Bass has been my enemy for a while but no more. I wish I had been able to use these for the past ten years, as I have obviously missed a lot in conversation and surroundings. I am impressed with the quality and support. After all, they’re Bose! Color me ecstatic.

I though these units might help a recent hearing loss in one ear. I made the error of thinking that I didn't need testing to see how great my hearing loss is. While the hearing aids MAY HELP minor hearing loss, they do nothing but increase the irritation of amplified sound if hearing loss is moderate to severe (which mine is). My advice is to get an audiology test FIRST, then go from there.The return to Amazon has been a nightmare. Starting with the return label from an OFFICIAL UPS Store, I had nothing to track the return package except the UPS tracking number. I was never able to determine the class of service the return package was receiving, but I do know that it took over a week to make its way out of Ontario CA (a UPS Hub) enroute to Amazon's Las Vegas Return Center. I received a verified delivery receipt from UPS saying they delivered the package on 9/13/23 @ 7:30 PM. I can drive to Las Vegas in a day. UPS and Amazon team up to deliver a return IN 9 days with no official acknowledgement from AMAZON that they received the item. Then comes the phone "Help" BS with the return and no one ever answered the question: "HAVE YOU RECEIVED MY RETURN." -- not even their HELP TEAM headquartered in a non-USA country. This whole incident prompted me NEVER TO DO BUSINESS with Amazon again. PURE, UNADULTERATED crooked business model. EVER!!!!! Fortunately, I used a majorcredit card for this $900 purchase and they have gone to bat for me. We'll see. Will update if possible.

Only had the hearing aids for about a week. Fit is excellent, more comfortable than the aids I had personal molds made for. Best I have experienced. Various settings - restaurant, etc. - work better than I ever imagined. These Lexie hearing aids could not be much better (the app running through my smart phone is not used too often but works very well. I chose the replaceable battery type of aid simply because I HATE rechargeables. Now the bad - if this could be classified as "bad" - my aids are not loud enough even at the highest level. Watching TV, for example, I set the aids at maximum and still have to turn the TV volume up 20 clicks (out of 100). Normal volume setting for our home is 42 and I need at least 62 to 70. This has never happened to me. Even the really cheap $25. aids had a volume setting too high for me.Addition: So I sent in my aids for repair (the little door you place the battery on broke on both aids. Many weeks after sending in the aids I finally managed to talk with someone from Lexie, complaining it has been weeks and I have heard nothing. First response, after the silly, "I'm sorry ..." "What are serial numbers of your hearing aids?" Serial number? I'm told such information accompanied the aids in the original package. I have the outer package and the pieces of paper about the aids but nothing with serial numbers. The storage box was sent back with the aids. "Sorry sir. We have the information on you and your repair request but can't do anything for you without the serial numbers." I now sit, once again waiting for a company tech department - which ignored me for weeks - to get back to me. Good aids but service? So far it stinks and, I would not purchase their product again for that reason. An aside. I have a very serious problem with balance. Without hearing aids and meds, and special glasses I can't walk more than 30 or so feet without falling down. Really falling down which includes passing out for an instant - 3 to 4 seconds - and usually requires a day or two in a hospital. I have been all but house bound since I sent my aids in for a simple repair. I would have paid for them to be fixed (with steady hands I believe it would have taken 10 minutes per aid). But I spent the $9.00 to mail them back to Lexie where they have apparently fallen into a black hole.Addition 2. Talk with Lexie every day and they still haven't returned the aids. I believe they can't find them! Almost every call includes Lexie asking for more informaton - serial numbers, address to which aids sent for repair, etc. Can't they look in their records and tell me they have my aids or they don't? Now I am I am being informed the case has been elevated to the "supervisory" level and I will get a call back. Been told that three or four times. Every day I call Lexie. They have never call me - they ssay my phone is set to block their number. Review of phone doesn't show any blocked numbers. More to follow?