roborockQrevo 2R3W Robot Vacuum and Mop, Auto-Drying, Auto Mop Washing, Dual Spinning Mops, Auto Mop Lifting, Self-Refilling, Self-Emptying, Reactive Tech Obstacle Avoidance, 5500Pa Suction, Black

We purchased our Roborock Q Revo in Nov 2023 and while I should have given an amazing review a while ago for how well it works, our interaction with customer service this past month made me come on here to give a 5 star review!The vacuum is great and picks up our Labs hair without issue. The mop feature is my absolute favorite and provides a clean floor every single time. I was also really impressed with Roborock's ability to quickly map our house and avoid obstacles.Now for their incredible customer service! After a year and a half of our vacuum working without issue, we received a LiDAR error that the radar wasn't working and it couldn't figure out where it was in our house so it wouldn't move. We called the customer service line on a Sunday and got a quick answer and tried some troubleshooting over the phone, but it didn't help. We were informed that we'd receive an email with further instructions and did so a few hours later. After sending some product info and a short video of the issue, Roborock sent a prepaid shipping label for us to send our device to their repair shop in CA. We received a confirmation email once they received our device and started working on it right away. 2 days later, we received an email saying they fixed our device and were shipping it back to us that day. We received our vacuum back a couple days later and it worked perfectly! The communication from customer service and their willingness to fix our device FOR FREE after 18 months was incredible! I would highly recommend this device and this company.

We are two weeks into owning our first robot vacuum (the Qrevo Edge) and my wife's exact words after day 3 was "this is lifechanging for me". We have 3 hair shedding pets, kids and full time jobs. It was already a challenge to even vacuum the entire house once a week, any regular mopping was absolutely out of the question. For reference, our floors consist of some carpet, several large area rugs/runners, but mostly tile that is indistinguishable from real wood floors) - Tiles are ADA approved so they do have quite a bit of 'texture' to make them non-slip. The Qrevo Edge has no issues sucking up any debris from the textured tiles, nor does the mop have any issues thoroughly cleaning them. It does an amazing job distinguishing tile from rugs and the corner sweep and mop extension capability is just amazing.Setup is honestly a breeze. just a few parts to put together for the base, and add sweeping brush and mop pads to the main unit & download the app. I don't remember if the first thing it did was dock itself and fully charge, or if it went ahead and ran around the house mapping before fully charging.After it had performed it's inaugural run using default settings (Vac & Mop), and I started working on custom routines and schedules. Once completed, it ran on schedule without any further prompting from me with the exception of alerting me to dump & refill the mop solution (by voice from the device during awake hours and app alerts on my phone). I also received only ONE error after it's initial run in which the dock reported an blockage issue. The volume of hair/debris got clogged at the gate just before entering the bag - I pulled out a seriously dense clump of dog/cat hair with chunks of dried mud that all came out in one 'pull'. This only happened during the initial run and has not happened since. I had honestly expected the robot to clog up but to it's credit no hair was on the rollers and it's pretty clear to me the base suction when emptying the robot is more than adequate to pull everything out of the robot itself. We probably had not vacuumed for two weeks prior to the initial run, and now it runs daily so I do not expect that to ever happen again.I do have a few suggestions for your initial setup: The robot's first run around your house is just for mapping only, it uses lidar, is amazingly accurate and fast (as in you won't be able to get in front of it and clear paths quick enough). Prep your house BEFORE you start it. It really is so much easier to start with a clean mapping vs having to make edits to the map and your routines because a door was closed and it couldn't map somewhere, or it picks up an obstacle that normally will not be there and puts it on your map. This is key as it will both make you map editing much easer later on (should you need it), and make setting up routines easier. Note the built in device Lidar does an amazing job at this task!- I put the breakfast and dining room chairs upside down on top of their respective tables to clear the floor. Map dose show the table legs as obstacles but by lifting the chairs I avoided having the chair legs also create perceived barriers.- I also picked up any floor baskets, small rugs (shower mats, bathroom mats, etc.. - don't worry, the software will adjust for the rugs during a later run when you add them back). I also recommend doing the same for any movable furniture that will shift around (*like small foot rests/ottomans, desk chairs, etc.) Place them out of the way for the first run if possible.Once mapped you can use the app to edit and add walls. We have a common, shared space with the kitchen/living room that I added a line to divide the spaces (and name accordingly). This was the space I edited 2x to get it right where I wanted it to be (was a bit difficult on a small phone screen). If you error with a wall - just use the option to merge the two rooms together and then edit again to add the virtual wall back in. *Just give the app about 30-45 seconds after you save to update on the screen. The No-Go Zone worked perfectly and after it's creation the robot quit trying to vacuum the Christmas Tree skirt. The zone is easily removed once I no longer need it. Just play with the cleaning settings if you find the default is not good enough, and keep making adjustments until your happy with the outcomes. For us, the major compromise is if I have it use multi pass, and have the Vacuum set to Turbo with Mopping set to High Water flow - it's going to take all day as it will have to recharge at least twice (and I suspect more likely a 3rd time) to cover the almost 2k sqft downstairs. Charging takes several hours to complete. For now, we are trying 2 basic cleaning schedules where on Mon, Tue & Thurs, Fri it runs a quick vacuum only (multi-pass) routine of the common use areas starting at 7am in the morning & then it gets the rest of the bedrooms/bathrooms in the afternoon when the doors are more likely open and available to clean. On Wed/Sat it runs duplicated routines but they are programmed to initially vacuum then Mop using the Heavy settings of those same areas. Sunday I can manually send it to clean the sun room which it can get down into but not back up and out of due to the door's weatherproof threshold and house elevation for stepping down to what was an outdoor porch. I'm going to try 3d printing a ramp after Christmas to fix the exiting issue - but for now, I just listen out for it to alert and then lift it back over the threshold so it can return to it's dock).I'm really glad I waited until this level of robot cleaner was available. I've had friends with much earlier models (from other vendors) and this is clearly a massive improvement for both functionality and App UI. I like this so much I will be considering purchasing a 2nd one for upstairs later this year. At this point, the only outstanding question is durability.... I'll follow up if there are any issues there.

Was able to snag this great robot vacuum on sale during Prime day. The price was really unbeatable as it did almost everything as well as my 2 weeks old Ecovacs T20 Omni. I loved almost everything that the Q Revo has to offer and actually prefer it over my T20 Omni.Pros:- Best price for the most featured robot vacuum. Q Revo was on sale during Prime day for $700. The next competitive priced robot vacuum with similar features and performance was Ecovacs T20 Omni that I got it on sale for $1,000.- Great quiet power vacuum suction. Surprisingly, I found Q Revo quieter than my T20 Omni when both were set to max suction power. With only 500 Pa difference in suction power, it still vacuumed my carpet and rugs effectively well. Another great thing about Q Revo is that it would vacuum without any issues over my black stripped dining rug. My T20 was not able to do this and it would frequently get stuck between the lines.- Dual spinning wet mops to clean my spacious tiled living room, kitchen, dining room, and foyer. Very identical to T20 Omni as it rinses and washes the mops frequently during cleaning. The only difference compared to T20 is that it does not use heated hot/warm water during mopping.- Auto lift wet mops during vacuum over carpet and rugs. The clearance between the raised mops on carpet was near identical to T20.- Size of Q Revo robot vacuum is slightly shorter and slimmer compared to T20. This made it more efficient in going underneath tight spaces and clean more areas. My T20 would just bump off of my shoe rack, but Q Revo had enough clearance to go underneath it. It also went in-between my dining chair legs more efficiently. It might be slightly less coverage in one go compared to T20, but I prefer the mobility of smaller size to reach tighter spaces for cleaning efficiency.- Overall size of the docking station takes up less space compared to the bulkier T20 Omni.- Removable washable dock tray. This is a big plus compared to T20. T20 tray cannot be removed from its dock station, so I would have to bend down and scrub the tray deep inside. These trays get messy very quick due to frequent mop rinsing. The black color in Q Revo makes the leftover smudges less noticeable compared to the white T20 that really stands out whenever it leaves the dock station.- Slightly larger water tanks in dock station compared to T20 Omni. Q Revo has a small water compartment tank inside the robot vacuum, so it could have more lasting wet mops before having to return to the dock station to re-rinse the mops.- Large battery capacity, which lasted almost 3 hours (maybe 2 hour 45 min). It had similar long-lasting battery performance as T20 Omni.- More responsive app compared to Ecovac sluggish stalling app. Both apps were identical with many features, but I did find Roborock to be less of hassle in dealing with the app.Cons- The object avoidance detection for black object is near nonexistent. I have a surround sound system that have black glass stand for the rear speakers, but Q Revo would generally run over the black base stand. The wheel would run over it and not clean well around the area. This wouldn't be an issue with my black stripped rug, but wish it could detect the stand to go around it.- Only one side spinning brush compared to two spinning brushes on other premium robot vacuum. I'm not really sure if this garners as a real bad con as it still cleaned effectively well compared to my T20 Omni.