[Customize Your Bed Package] Full Electric Hospital Bed for Home Use - Select Prefered Rails, Matttres, Overbed Table, Bedding and More - 36 x 80" Long Term Care Medical Bed

Bought this for my aging mother. Went together in less than an hour with two of us working on it. All the functions work great and she is comfortable which is very important. I would recommend this product to others. We are very pleased !

Assembly instructions are horrible, still having issues with motor placement, can getting move up and down but not the head or feet. Pretty sure there's supposed to be brackets for the full size rails to connect to frame, which were missing from packaging, rails are useless without being able to secure them.. I don't recommend this bed.

The bed has a single motor unit that raises and lowers the head, knees, and the whole bed. The motor is shipped attached to two tubes on the frame that serve no purpose other than to hold the motor assembly for shipment. The instructions tell you to remove the motor assembly before you do anything else but they don't say how. There are several YouTube videos that show the assembly of similar beds but none start with motor removal. This is what you do.First decide when you want to remove the motor. Removing it first makes the frame lighter and easier to handle when you join the frame halves and install the head and foot. Mine took, literally, 200 pounds of force to dislodge, and I had to assemble the bedframe so that the platform was stable enough to get the motor loose. I was worried about breaking it by applying that much force but the part was strong.1. There are two plates that slide off the assembly above the bars. Slide them off and let them dangle from the supplied wires. They might slide easily or hard. You probably won't need tools. One of mine stuck and required significant force to remove it, again I was worried I might break it.2. Push down on the motor housing near where one of the plates was attached. After applying what I thought was enough force such that I was sure if I pushed harder I might break the motor housing, I braced my arm straight and put my weight on my arm...I was frustrated and thought it was worth the risk. It broke loose when I got about half my weight on my arm.3. At this point, plug in the motor and test it, make sure that the white things under the plates are fully retracted, and install two 9 volt batteries. The supplier said they would not supply a 9 volt battery but they included one. The bed requires two. I would think that the right numbers of batteries to supply are zero and two, supplying one is just odd. The only thing the batteries do is let you return the bed to the flat position if there is a power failure. There is no memory function or anything like that. If you care about making the bed flat in a power failure you probably should replace the batteries if used once, and at least every few years.4. The motor installation requires that you install the motor over the head part while the head is raised, then push the head down. Follow those instructions exactly, they are important. If you don't, the motor won't engage the head flange right. Since I had already assembled the head and foot to the frame, I found it convenient to lay the bed on its side, and that allowed easy access to the motor and we were able to install the plates properly. MAKE SURE THE PLATES ARE FULLY ENGAGED AND FLUSH WITH THE HOUSING. We found one plate went right on and the other was a pain. It took three tries and we finally pushed the motor housing while sliding the plate on.Oh, yeah, there are two flanges on the bed that fit into the actuator. No place in the manual are the flanges shown. It is obvious once you figure it out.Once the motor is in place, you can install the drive bars for bed height.Bad things about the bed:The whole motor snafu. The instructions should tell you how to remove the motor and they don't.The supplier provided a tracking number. FedEx delivered the mattress. Amazon said the bed was delivered, but it wasn't. I tried to contact the seller but it was a weekend. We got the bed two days later, no idea when it would be delivered. This caused tension, and the failure to supply complete tracking cost them a star.The control for the bed is dark blue silkscreen on black. The legend is useless.We elected to not use the bedrails. The manual has a long section that talks about how a patient could be trapped and killed in a hospital bed by the rails and suggests you not use them.The bed control has a hook on the back but if you don't install the rails you have no place to hook it. It won't fit over the headboard and I could not attach it to the frame.There are spinning parts under the bed that are exposed, specifically the drive bars that raise and lower the bed. No where in the instructions does it note that you should route the wires such that the spinning part does not rub on the wires. This is common sense but a note would have saved us trouble, since we accidentally routed the wires wrong the first time.The manual is the assembly manual for the long and short side rail versions of the full electric and semi electric beds. At one point in the manual it mentions that the crank is only included in the semi electric bed. When I noted that we got a crank I thought they sent us the wrong bed. The manual is wrong, all models get a crank, for backup. The photo of the motor assembly in the manual is misleading. The motor assembly for the two types are remarkably different since the full electric model has to drive the mechanisms in the head and foot that raise and lower the bed. A better photo would have made that clear. Labels on the photos which would point out the differences and what I needed to look for would really have helped.The two halves of the frame barely fit together. We ended up using a hammer. I suspect this was shipping damage. The cardboard crates were damaged and the "this end up" marks were ignored. The sort of misalignment we saw in the frame could easily be caused by stacking damage.There is a claim that the bed can be put into the Trendelenberg or Reverse Trendelenberg. This is technically correct but involves flattening the bed, and then removing one or the other drive shaft so that the motor will only raise or lower one end of the bed. It is unlikely that someone would actually be able to do this if a doctor told a caregiver to put someone in that position while waiting for help. Essentially it is, "put the bed into position X, partially disassemble it by crawling under it and removing the correct part, then move it to position Y in this manner". Yeah, right, keep the manual handy..or just put the head or foot of the bed on some books, it will be faster.There is no "CPR" button on the control that flattens the bed in a single operation. This and the Trendelenberg stuff might not matter to a home user. It didn't matter to me.The good parts:The bed seems strong. There was no creaking or any other odd sounds that might suggest potential damage or imminent failure when we loaded it with close to its weight limit.The frame has a lifetime warranty. I have no idea if that warranty would require me to ship the frame back.The whole motor and actuator assembly is a single unit. It is unlikely that anything outside of this unit will fail. But repair of the bed will either involve just the actuator or one of the motors or gears, all of which would be replaced at once.The bed is quiet. When I raised the head for the first time I didn't think it was working, until I saw the head move. The head and knee adjustments are very quiet. Raising and lowering the whole bed uses a different scheme which is still quiet, but you can hear it.Even when the bed is loaded to near the weight limit, the motors do not sound like they are straining.The back can be raised such that it is plenty high. The knees do not have quite that much adjustment.The back and knees adjust reasonably quickly. Height is slower but ok if you are in the bed, if you were adjusting the height to work on a patient or make the bed it would probably seem very slow.The assembly instructions are actually simple. Remove motor, join bed halves, install casters, install head and foot, install motor and drive shaft. The complexity happens because each of those steps is not simple, and where the different models have different procedures, the manual makes things confusing. In the end, it took hours, because we got frustrated, took breaks, tried to find out information from videos [uniformly useless], read the manual over and over and finally figured things out despite the instructions. I don't feel like I put a bed together, I feel like I solved one of those "fit all the pieces in the rectangle" sort of logic puzzles, and in the end it was sort of a letdown.But there aren't that many parts. Frame halves, casters, head and foot, motor, drive shafts. The rails are separate, I have no idea how hard they are to install since I didn't install them.As an example, installing the motor is obvious once you have done it once. It is obvious that the motor needs to be installed such that it can push on two flanges, that then move the bed. The manual was written by someone who thought that was so obvious that it didn't need to be clarified, and that sort of omission makes the manual a failure.But in any case I have a bed in the ham shack that I can use when I feel like crap and would like to lie down as I play with the radio, the grandkids have a bed they can sleep in when they visit. We didn't spend several thousand for the bed, it cost us under a grand with a mattress upgrade. And that is going to be a compromise.Unless you see one of these beds used on eBay you won't get one cheaper, and that has some value.

we bought this bed for my Mom it is alot of help that ur able to move it up and down remote works good it came in almost all set up just in 2 parts but it was easy to adjust! a great material very comfy bed:) all that for the price is a big WOW!

This bed has been a lifesaver. My father has a hard time getting in and out of a traditional bed and this bed has made it much easier for him to get out of bed. Also the mattress is very comfortable. The bed allows for height, back and leg adjustments as well. One really nice feature is battery backup for the motors on the bed if the power goes out. Would recommend! Shipment came on separate days.

Very good bed. I am in assisted living because of a handicap. I like the adjustment part of it. It is easy to get up and out. I would definitely recommend it even if you are not handicap. Thanks JojnBrey

I purchased a bed, mattress, sheets, and over the bed table, and side rails from this company. My husband weighs 200 pounds and so far has held up well. Assembly instructions are a little hard to understand but once we figured them out it was easy to complete. Do recommend two people to complete as motor has to be moved to other end of frame.

My parents are on a fixed income and purchased this bed and the air mattress, for my mother who had a stroke. The bed does not come with instructions, we had to hire someone to assemble it. The mattress was too high for my Mother to get in and out of bed safely. The mattress does not have a remote, this would help so she could deflate and inflate, to help her get in and out of bed. I called the manufacturer, and they said it was sold by a third party through Amazon. I called Amazon and they said I needed to deal with the third party. I reached out to the seller and have received no response. We have a $500 mattress that cannot be used and the seller will not respond. Very disappointed in the seller and Amazon.