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L**E
Yoolax - Excellent!!!
When I first saw this on amazon I was very hesitant to order, but I figured I would give them a try. The product arrived in the time frame that they indicated and the instruction for installation were very easy to understand. I install the the sliding panels and it only took several hours (probably would have been quicker if I had followed their instructions perfectly).After a week we decided that would have preferred a different color panel, so I contacted Yoolax and explained that it wasn't their error but ours. They responded within a day and gave us a very fair price to exchange for a different color.The new panels and valance arrived with instructions on how to change them out. The end of my story is that we are extremely satisfied and will be ordering from Yoolax in the future and Highly Recommend Them - excellent service and the product works!!!
M**Z
Aesthetic blinds
Product came with instructions that weren’t the easiest to understand. The company has some YouTube videos to help with installation, but they were also not the best quality videos or instructions. The customer service is aware of my concerns and have been great with feedback and customer satisfaction. With that being said, I will be repurchasing more blinds in the future as they are so efficient and aesthetic!!
A**K
Light leakage from the edge
Let me start by saying I really love the product. The quality of the fabric is nice and it does exactly what they say it does. Quiet, simple movements that can be automated and overall, looks very nice - excellent!That said, there are two issues that prevent a 5-star rating. First, the instructions can be a bit challenging - especially when trying to identify the correct location of the panels in relation to each other. While the individual panels are numbered in pairs, you have to organize the track attachments in such a way as to ensure the motorized panel properly pulls the remaining panels. Lots of trial and error on this - better instructions would definitely assist. *** Suggestion for vendor - instead of numbering them 1/1, 2/2, 3/3, (per panel pair), etc... actually sticker the attachments in the proper order - 1, 2, 3, 4, 5, 6, etc.Second, the way the track and panels are designed, there is light leakage from one end for a side mount. In hindsight, this makes sense as the track and panels are designed where one panel is closest to the wall and the others stagger outwards. I have a 4-panel design, side-mount, and there is approximately a 3" gap from the wall to the panel. While they do offer to add an additional 3" of fabric to counter this, that only equates to 1.5" to each side. For my downstairs living room, this is a non-issue as the ambient light spills directly onto another wall just a few inches away, but for my upstairs bedroom, because there is a floodlight out on the street and the doors are in the middle of the wall, a rectangle of light does spill thru. The solution to this would be more fabric than normal or a ceiling mount, but the latter wasn't an option for me, so just be mindful of this. If you have to side mount and bright outdoor lights, you may want to add more fabric to the purchase than they recommend to minimize the light even more.
I**A
Great Product / Excellent Customer Service
Great product easy to install and OUTSTANDING Customer service.
A**R
Great product. Horrible directions
The good and the bad. The product installation instructions are translated from very bad Chinese but this shouldn't deter you. If you have an inkling of tech skills, it won't be an issue. Follow your gut and most of all, my best advice is when actually getting ready to attach to your wall don't use the supplied tape to mark your drill holes to mount the blinds. Actually find the studs above your sliding glass door and mount screws into the studs. It's 100% more secure than the drywall anchors supplied. Find your own #8 2 1/2" drywall screws also. You'll thank me. There are no good videos to look at online to install this particular blind either. That's too bad for a $700 blind. It did hook up rather easy to my home wifi but know that it can only connect to 2.4 g wifi. Connecting to our home automated Amazon Alexa went pretty quick once I figured this out. Finally, if you have no tech skills to install this or don't have anyone handy to do it for you, this is NOT the product for you.
J**N
Glad I bought it
So I purchased the blinds at 72” by 58” and they fit the wall clamps and other equipment to match the size needed and it works wonderfully. I took a gamble and all works wonderfully
C**L
Good product
The product works as expected. It was easy to put together, but the instructions could have been more user friendly. The remote is lame, and the app could be a lot more user friendly. However, none of that matters because I'm using voice control and routines.
R**S
I stumbled, youlax caught me!
Wonderful customer service. At 79 yrs old I’m a bit behind on these hitech things but C/S was very patient with me and helped me each each step in getting my drapes back on Alexis. Wife LOVES them!
Trustpilot
1 week ago
1 month ago