Robot Vacuum, dser 1600Pa Robotic Vacuum Cleaner, BoostGen Technology, 360° Smart Sensor Protection, Self-Charging with 2 Boundary Strips, Quiet, Cleans Carpets Hard Floors and Pet Hair (RoboGeek 20T)

I bought this robot vacuum last week... before you get your expectations up this is not one of the stories where it drags dog poop all over the house. I’ve had a love-hate relationship with the little renegade for the first few days. Despite what feels like constant sweeping and vacuuming, there are tumbleweeds of dog hair around the house. I feel like it is coming out of my pores at times, so I wanted the vacuum. I could not have been more ecstatic when I got the notification that it was delivered and waiting for me at home on Tuesday! I got home, unboxed it, got it charging, and read the manual while I waited. I do as the instructions say and pick up everything it could possibly get caught on. Already the house is looking better and I haven’t even ran the machine yet! It’s done charging at about 9:30 pm. This is absurdly late for us, as we get up at 3 am workdays, but I couldn’t wait to use it so I start it up. Our dog, Cowboy, who is my main reason for purchasing the vacuum, started freaking out. He was lunging at it and bashing his nose on it which just makes it turn around, so no harm done. After many various threats on his life, I got Cowboy to calm down and stop attacking my new toy so I could properly ooohhhh and aaahhh as it did it’s job. It’s beautiful and shiny and cleans for me! What else could a girl want? It’s surprisingly quiet. So quiet that we fell asleep with it on. The next morning I got up and looked to an empty charger... what on earth! The vacuum is supposed to dock itself when the battery runs low. I start questioning my purchase, especially having spent extensive time reading reviews and feeling like I got a great product, exactly what I was looking for, at quite a bargain. After my husband, Trevor, gets out the door, I have a few hours before leaving for work myself, I commence searching the house for my missing robot. On probably the third pass of what I felt would be the obvious places, I found it in the guest room/office under one of my husband’s computer chairs. This chair has very shiny, black, curved legs to the 5 wheels that blend perfectly with the black, shiny, circular vacuum. It is perfectly centered and fits just between the gaps in the wheels like it found a little cozy nook it thought was made for it. The chair and the vacuum could be cousins. So it caged itself in and couldn’t get back out, it must have bounced around between the wheels and gave up. I retrieve the stupid thing that boxed itself in and try to turn it on. It makes a sort of “eh-eh” sound and the light on top flashed red. Unsure of what that meant, like any genius, I press it again, expecting it to give me a clue, and of course, get the same angry response from the machine. Confused, I turn it over and find a cotton face mask sucked into the brushes! Another reason to hate face masks! Did it break my beautiful new vacuum? I pull out the mask and try to turn on the machine, and yet again I get the “eh-eh” and red flash, but now there is also a little orange plug shape that lights up so it’s obvious it wants to be charged. So I put the darn thing on its charger and get ready and go off to work. I have company for dinner coming that night so as soon as I get home I turn on the vacuum and let it go to work while I start cooking. After 2 hours I get to see it find its way to the charger for the first time. I’m over the moon that it’s actually doing what it’s supposed to and call for my husband to come look at at it. He’s less enthused than I am, yes, whoop-dee-doo, it’s doing what it’s supposed to. Later, I show it to my guests and laugh about how it got lost last night, but now I’ve learned my lesson. Hee hee, haw haw. We laugh about Cowboy’s silly reactions to it. Oh and it’s wonderful for picking up all the dog hair. So when it’s done charging, naturally I send it cleaning around the house again. I play with the remote and make it go certain directions. It’s like my cleaning remote controlled car! We fall asleep that night with the vacuum roaming again. The next morning I am so happy that it’s on the dock and it’s an amazing day, as it’s Trevor and my 10 year wedding anniversary. We don’t have big plans that particular day though, we’ll really be celebrating Saturday. After work, I start the vacuum and my husband and I eventually decide to pick up some BBQ just down the street. While we are gone, I realize it’s the first time we have left Cowboy home with the robot vacuum on and hope he doesn’t destroy it. We get back home, all is well, so we eat and watch tv. My husband admits how well the vacuum has been working and there remarkably less dog hair around. It wasn’t a waste of money. Yes! A little while into eating I realize I don’t hear the low hum and occasional bump bump of the vacuum changing surfaces. I get up to investigate. I go look on the dock, no vacuum. Naturally, I check it’s first hiding nook, the office chair, with no success. Hmmm... what other places could it be? I get the remote and start pushing random buttons hoping it will make some sort of noise. I listen intently for the “eh-eh” to no avail. At this point my husband is a bit peeved. It is our anniversary, of course, and I shouldn’t waste time focusing on the vacuum. The next morning, I get some deja vú- the vacuum was still not back on the charger. Again, my husband goes off to work and I start searching the house. I look under beds, even in rooms that I had the doors shut, behind couches that don’t even have enough room for the vacuum to have roved under or behind. I’m looking under planters, in closets, around absurd corners in the laundry room, bathroom, out the back door in the yard, under beds, under couches, the bathroom, in closets, under planters, rooms the doors were closed to, the laundry room, the backyard, etc... im going in circles, I’m loosing it. Finally I go to work, perplexed and bebothered about the flipping vacuum. It’s Friday, I get off work at noon, so it’s nice and bright and I have tons of time to search. I open all the windows and really start hunting. I take my baseball bat and other clutter out from under our bed, sure that the vacuum made it’s way behind one of those things. Nope. I take that baseball bat and lay on the ground along side the queen sized guest bed and start reaching as far back as I can. It’s hard to see under there because when Cowboy was a puppy last year, he decided to try and live in the boxspring. He tore the white gauzy fabric to shreds and it hangs down resembles a cave of spider webs. Hence, my need for poking around with the bat and using my phone flashlight. I’m convinced I’m feeling within inches of the walls, as it’s in a corner of the room and the way the furniture is configured, I only have access from one side. I see black round coils of the internet router cables coming out from behind the desk into the space under the bed. No luck, no hint of vacuum under there. Again I am searching every conceivable inch of the house. I’m moving furniture it couldn’t have possibly been hiding behind. I jokingly tell my husband that Cowboy must’ve killed it and buried it in the backyard. I’m trying to enlist the dog in the search. Asking him to fetch it. C’mon boy, find it, you can do it! Find the vacuum! I’ve told friends by now how befuddled I am. They are googling places robot vacuums get lost, making suggestions, there may be hidden tunnels in the house that it’s wandered into. At this point I guess so!! Since it changes levels and floor media so well maybe it’s propelled itself up against a wall, lodged itself behind furniture. I now discover there is actually a tiny button on the remote that has a bell on it. Great. I start walking around the house again with the remote, pushing the bell button with the tiniest shred of hope that the alarm function has its own battery somehow and will make a sound. Nothing. I search for hours with no progress. My house that has been so well cleaned the last few days and in beautiful shape is now torn apart. A complete disaster area. Worse than before I got the vacuum. I accuse my husband of hiding it. That he’s playing a terrible joke on me. That he thought it would be hilarious to just hide it for days... or that he accidentally stepped on it and broke it and had now hidden it so I wouldn’t find out. Friday goes by with out finding the vacuum. On Saturday I start questioning my sanity. Did I ever have a robot vacuum to begin with. Have I just imagined getting it? Maybe it’s still in the mail on its way here. No the charger is still plugged into the wall. It must be here. I am determined to find it. Trevor and I will be getting massages and having a spa day this afternoon in celebration of our anniversary I cannot go to our spa day upset about this vacuum!!! I think my hardest about where I could have possibly missed in the house. I have been now using a broom handle to help me search behind things like the washer and dryer, under beds again. I look various other places and make my way back to the guest room. We are storing a few pieces of someone’s extra furniture in there right now... there’s a nightstand and massive tv that is the width of the bed. The tv is wedged between the nightstand and end of the bed so the foot side is completely cut off. I heave the tv to the other side of the room so that I can budge the bed a tiny bit. My husband’s massive L shaped desk with shelves and many drawers is next to the head of the bed and there is only a couple inches of clearance on that side. But I have the bed a couple inches away from the corner it’s wedged into and I again am armed with my phone flashlight and broom handle. I search the crack between wall and bed and there in back corner I see a sliver of shiny black vacuum!!! I found it! I found the little bastard!! I can’t reach it. I have tiny t-rex arms- that obviously were not long enough when I was reaching under the bed previously with baseball bat and broom stick to feel the vacuum. There is only a few inches of clearance under the bed so there’s no way in heck I can crawl under. I’m supposed to meet my husband at the spa, he’s going straight there after work so I can’t wait for him to come home and lift the bed while I crawl under. I’m determined to get it out now. I start nudging it with the broomstick along the wall more towards the open side. This takes forever. This is the wall with the massive desk abutting against the bed, so it’s just a horrible angle and eventually, using my trusty broom stick, I finally get it out. I am yelling in triumph. I’m cussing out the vacuum. I am using profanity that I would have never expected. I am home alone with Cowboy and I know he thinks I’m unhinged by now, which I’m pretty sure I am. And Cowboy... Cowboy who I was trying to get to help me find it, he knew where it was the whole time!! He loves getting under that bed! But it’s been a few days now and the vacuum has not been lost like that again. My anger at the vacuum soo dissipates as I continue to discover new handy dandy things about it. The brushes actually pop out for the utmost ease of cleaning. As I was picking up laundry, it swooped under the corner or my bed an came out right in front of me with a dirty sock! Good boy!! Our daughter was visiting family for those few eventful days and now if the vacuum goes amiss, she quickly gets it out from under the guest bed for me, but for the most part I keep that door shut now. For his adventurous nature and the fact that he cleans, we’ve named the vacuum Wall-E. 🥔

The media could not be loaded.  I had zero experience with robotic vacuums prior to getting the RoboGeek. It was recommended by a friend and the price was attractive, so I decided to take a chance. Initial impressions: impressive packaging, easy to understand user manual, and very solid construction of the actual unit itself and the charging cradle. The units took about an hour to fully charge and then it was time to start experimenting with what it can do. There're several different cleaning modes, but I went with the default mode. My house is old and on the smaller side and full of different obstructions that I assumed would present a few challenges to the RoboGeek. To my surprise the unit was effective right out of the gate - it effectively navigated various obstacles, seemed to learn where not to go after bumping into a few different things, and most importantly did a great job of actual vacuuming. The included barrier strips were effective with blocking the stairs. I've set up automation where the vacuum does its rounds at the same time each day and so far it's been very consistent in its process. Overall, I'm very happy with the RoboGeek and highly recommend as an alternative to the well-known, but more expensive brands.

Edited 3/21/2020Ok. They have redeemed themselves. They do pay attention to the reviews and I was able to contact them and they do follow through. Heard from Carl and he is their customer service rep. To make things right about the battery question he sent me a free new battery when they came back in stock. So they get another star for the good customer service.Edited 1/14/2020I've dropped DSER from 5 stars to 3 because of a lack of responsiveness from DSER Life. I still like the vacuum a lot but in the description on AMAZON the manufacturer says you can purchase replacement batteries. But when you go to their website, replacement batteries are not something you can order. I sent them an email through their web contact form, They don't have a phone number. In my experience the batteries fail long before the vacuum and it is a total waste. My email request for info on purchasing additional batteries was ignored.1/5/2020 - Apparently they respond to messaging on their Facebook page. Asked them about getting batteries through Facebook messenger and they responded in about an hour. The answer was that they did not have any in stock but expected them soon. They also said that the original battery should last "about 6 months." SIX MONTHS! Now that is a totally scary thought and hope it is not true. They said I should sign up for the email newsletter to find out when batteries will be available - Stay tuned...Original Review:My Robogeek 20T out performs more expensive ($700) robovacs I own. I have found that all those whistles and bells from more expensive robovacs either don't work all that well or are just not worth the cost. I have used the 20t several times now and it seldom gets stuck anywhere - again unlike my $700 job which seems to have all kinds of problems - So far my 20T has found its way back to the charging station each time after doing a two room area with quite a few obstacles. I particularly like the remote feature that lets you do the perimeter of the room. Haven't used all the remotes features yet (scheduling) Will update when I have tried all the features. Out of the box the battery life is great but I don't rate batteries until I know what the test of time will be. My $700 LG robovac battery shortened down to a 15-20 minute run after only two years. The cliff protection feature works very well. I have a cushion mat in my kitchen that is a little over an inch thick. It has sloped sides and the 20T climbs up onto it just fine but then the poor thing is afraid to climb down! It keeps looking for a way to get off the mat but can't No biggy, I just have to take the mat out when I run it in the kitchen. So I think there are no worries that the 20T will take a trip down the stairs. Again by comparison my expensive Lg has taken two trips down my basement stairs. To its credit it survived the falls but it shouldn't have done it in the first place. The magnetic "excluder" strips work pretty well but unless they are fastened down the 20T does have a tendency to push them out of the way. Except in particular circumstances where you don't what them permanently installed (taped down) for esthetic reasons I find it better to just place a physical barrier in the way like a trash can or the like. This however would be a problem if you are going to do scheduled cleanings, which I haven't tested or rated yet.All in all I am very satisfied with the 20T to the point that I purchased another one so that now I have one on each of my two floors. The Lg robovac has been relegated to the basement rec-room where it can't go down the stairs, the room is simple in configuration and I don't care how many times it has to go and recharge to complete a cleaning.