GTRACING Gaming Chair with Footrest Big and Tall Office Executive Chair Heavy Duty Adjustable Recliner with Headrest Lumbar Support Cushion Desk Chair Black

I received this product today (Dec. 11, 2019) and found some cosmetic pieces were broken (shown above in the photo). These pieces aren't technically necessary for the chair to function properly, but I will be contacting the manufacturer about getting *free* replacement parts. Now into the review of the chair.The packaging is so-so. Obviously, if it were packed very well, there would be no broken pieces. There was also a hole in the box from one of the legs of the base of the chair. There are bubble wrap and foam inserts to try and protect everything, and nothing major was damaged, so the packaging did most of its job.The instructions for assembly are quite well laid out. Parts have associated letters to help identify each of the pieces. Everything is straight forward, but it is definitely easier with two people. Even the instructions say "assembly is recommended to be carried out by two people." So grab a friend to help assemble it. Everything lined up quite well. Everything aligned easy enough for the bolts to be screwed in without too much hassle. Some of the leather did get in the way while screwing, but I just kind of push it aside and ended with no issues. Overall it was about 45 minutes total to assemble.Comfort is the big deal here. I am 6'2" and 230 pounds. The chair is roomy and quite comfortable. The padding for the seat is stiff, but should eventually break-in. The lower lumbar pillow is adjustable and feels nice when moved to the right spot. I noticed this chair has made my horrible posture much better than my other chair. The tilt feature works nicely, however, it is stiff and does not easily lean back like my previous chair, even when completely opened up. The recline feature works well, but with the tilt, you can easily fall out of your chair so be careful. While reclined it is comfortable enough that I could probably take a power nap if I wanted especially with the footrest up. My footrest has not had any issues like other reviews. One gripe I have so far is that the armrests are too far apart to be comfortable and easy to use. Being able to adjust them up and down is great, but the variation is negligible. I will raise or lower by about three or four inches at most which is not enough personally. Having to move my elbows really far away from my body is also uncomfortable and tends to ruin my posture, making me lean forward. If they machined the holes for more adjustment when attaching the arms, it probably would have been manageable. Overall, even with the disappointing armrests, I would say the positives outweigh the negatives for this chair pertaining to comfort. Oh, the armrests are rubber as well. Somewhat soft, but I feel I will be investing in some type of attachable cushion for them.Overall, I would say that the price of this chair is fair, and I would give it a four out of five. However, until I receive news about getting replacement parts for the minor damaged pieces, I will leave the review at a two-star and will update it once I hear back from the company if they resolve the issue with the damages.Thank you for reading and I hope this helped.Update: Customer service has contacted me and has offered to replace the entire base of the chair to make things right. Quite excellent customer service. My review score has been updated and I am waiting for the part to come in the mail.2nd Update: It took me a while to get around to writing the additional update. I received a brand new replacement base for the chair, nothing on it was broken. They hold themselves to their promise. I can now fully recommend this chair, especially after I have broken it in. The cushion is much more comfortable now.

For the longest time, I wanted a "gaming" style chair, but either all options were overpriced, ugly, uncomfortable, or all three, aside from Secretlab (but those are easily 400$+). I was ready to resign my hope and get a standard office chair from Staples. But with several suggestions from the friends I play online with, and a couple of videos watched on youtube as I did my research, I decided to give GTRacing a chance. I couldn't be happier. For reference for this post in regards to height and weight, I'm 5'8 and about 200lbs.Pros:- The chair was easy to assemble, and although recommends two to lift and build it, I was able to do it solo. Directions were super easy to follow once I understood them, and all parts were separately wrapped, labeled, and distinguishable. Its more tedious than difficult, but I'm also new to building things so you may not have any issue and be able to build it way quicker than I did (about an hour).-The packaging was great, and everything came safely despite being over 50lbs and my local FedEx driver beating the heck out of the box.-It is unbelievably comfortable. As someone who suffers from constant back pain from an old injury, this was key. Both pillows are adjustable, and although they have "predetermined" places, you can strap them just about wherever. The lower pillow has already made my back feel better from a few mere minutes sitting in the chair.-The reclining mood + footrest when extended is surprisingly stable, which was also a concern of mine. When not in use, the footrest tucks neatly underneath the seat, which is also a plus.-So much customizability! Everything is adjustable. The armrests, the reclining, the tilting, the pillows. This doesn't even take into account how many different models and cosmetic options GTR offers, there's something for everyone!-It came a day earlier than Amazon's delivery window expected! I live relatively close to where this product was shipped from so that might be why, but it's always nice to get something sooner than you thought you would.Cons:-The leather tends to be a bit noisy when moving, but that's going to happen with any sort of chair, especially with synthetic bonded leather. It's tolerable and may quiet after a while when the leather starts to take your shape.-The armrests can wiggle a bit, it doesn't bother me, but this could potentially annoy some.-Personal Con: I would personally knock off the lettering/branding on the top pillow (but keep it on the lower one) to give it a less busy appearance.Final rating: 9/10. I'm definitely going to recommend this brand to anyone in need of a chair, and especially to those looking for racer/streamer style seats. I think with a few minimal updates and adjustments, this chair could be perfect. The folks at GTRacing definitely know their stuff and care about their brand and customers. I couldn't be happier.