Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas and Propane Powered

I purchased the generator in July and did a test run. It started up quickly and ran well. I also like the remote function.It was easy to assembly and the manual displays all the areas that will be needed for review if required. I am happy with my purchase.

Received the Westinghouse WGen9500DF Generator and immediately unboxed and assembled. Although the box had a good-sized tear in the side, the contents of the inside of the box were unharmed. The Amazon delivery people had a hard time getting it out of the truck because unlike other transport providers, whoever loaded up their truck did not place items from rear to front in the order of delivery. Instead my generator was towards the front of the truck so the delivery staff had to spend a good 30 minutes re-arranging the contacts of the truck in order to get access to my generator. The box is extremely heavy so I am surprised the generator is not palletized which could eliminate damage? While unboxing I noticed some of the cardboard and plastic wrap was drenched in oil which was initially concerning. However, once I got the unit out of the box and wiped down things were fine. There are plenty of warnings in the manual and tags on the unit indicating the generator is shipped without engine oil so my worries were unfounded. only some minor scratches on the frame which I can touch-up with spray paint. Other than that the unit looked flawless. Assembly was a breeze and took a whole 10 minutes (install two wheels, two foot pads, add oil which is supplied, and add gas). Looked over the manual and had the unit running within 30 minutes of unboxing. Tested both the push-button start and remote start. Placed the unit under a light load in my garage and seemed to work fine. Pending installing a 50A outlet running from the outside of our home to a manual transfer switch which I have yet to receive and install. Decided to utilize the included battery charger to charge overnight until the LED went from red (Charging) to green (Charged). The unit has a nice fold-down handle which makes wheeling it around very simple, even for my wife. My plan is to store it in the garage, then when we lose power (maybe once or twice a year here in WI), wheel it outside, plug it into the outlet (well inlet really), get it running then manage the transfer switch depending on where we need power. I sized the unit (9500W running on gas) to twice the load we plan to power during an outage. I have done the math (both for peak inrush and running currents) and plan on loading it with a fridge, a freezer, a well pump, garage door opener(s), furnace (for winter outages), and a portable air conditioner unit (for summer if needed), lastly some minimal lighting and outlets for low wattage items if needed. It is not the intent to provide back-up to the entire home since outages here in WI are minimal and last perhaps hours to a day at max, but preparing for future outages due to electrical grid issues? Nice problem to have if our electrical grid remains as reliable as it has, but good to be prepared. I decided (for now) to leave the central A/C out of the backup circuit due to it's power draw, is the reason we will just run a portable A/C in one room to stay cool if needed. Also deciding to lighten the load in case we need to run on propane which reduces the running watts by 1000. Anyway, I like the idea of dual fuel capability as we almost surely have tanks of propane sitting around just in case we run out of gas. The unit appears very well built, high quality materials, everything well laid-out (control panel, gas / oil, etc.) and expect for the 50A plug aligning with a wheel causing the 50A plug needing to be bent slightly, very well designed. I had to minimally bend the 50A cord slightly to get it too fit snugly into the outlet so no big deal for me. Westinghouse also provides clear instructions how to modify the unit for unbonded neutral. I am an industrial engineer and understand neutral to ground bonds so if you don't understand this, do your research and understand consequences of modifying the bind, please consult a licensed electrician. I looked into a Generac whole home automatic generator, and although they are nice, the price-point is easily 10 times more than I spent on the WGen9500DF and items I need for connection to a manual transfer switch (went with the Reliance 510C). So unless you experience outages routinely, don't mind a little manual intervention during an outage, and are not infinitely wealthy, consider this as an option as you can possibly create a backup solution that does not empty your bank account.

This generator was incredibly easy to set up right out of the box. The instructions were clear, and connecting it to my home setup took very little time. Once running, it powered everything I needed without any issues—reliable, steady performance with no hiccups. It’s compact, user-friendly, and gives me peace of mind knowing I can count on it when I need backup power.

Everything appears to be very well-built and quality. No issues and everything arrived well packaged and ready to go, out of the box, minus simple assembly of wells and pegs. It comes with a propane connection hose, oil and a funnel, tools to assemble and the wireless remote in addition to the unit itself. The handle allows for easy dollying around locations. It is very heavy, and was delivered by a team with a large box truck and gate drop with a dolly so you'll likely want a hand getting it to the desired location in case doing it alone.

This seems to be a great device once the issues got resolvedOn Prime day this WGen9500df was on sale for a great price.Unlike my normal and frequent experiences with items purchased from Amazon this purchase was almost a comedy of errors that probably do not lie with Amazon themselves but more with the Mfg. company and delivery service.First off, be aware that if you live at an altitude above 2000 ft. in elevation as I do you will need to buy the high altitude carb kit to change the jet in the carburetor and the high altitude kit for the propane regulator.XPO Frieght was the delivery service for my unit. They called me a week before to schedule a delivery date and time window and told me I had to be there and to expect a call shortly before they arrived.On the day of delivery I recieved text message early saying that they were on the way. After that things went south. Delivery was three hours past the end of the three hour delivery window they had given me, I never recieved a call before the delivery driver knocked on my door saying they had dropped the unit off on the apron of my driveway. Not sure but the delivery people looked like they were perhaps contracted by XPO and to be fair the drivers who were respectful said they were not instructed to call before delivery and were not expecting for anyone to be home to recieve the item, but then said he was instructed to get my signature. I did get the delivery guys to move the unit where I needed it by the house before they left.Amazon sent a message asking how the delivery went. After I replied I got a message from XPO asking what had happened and that someone would follow up shortly after my text response but I have not heard back from XPO and that was over ten days ago.Outside of the high altitude carb and propane kit everything else you need comes with this unit including engine oil, the funnel to pour it in , battery charger, spark plug wrench and wrench for installing the feet provided for the unit.I put gas in the tank opened the gas fuel valve and almost immediately gas started dripping out (about one drop per second) from where the carb is bolted to the cylinder head, not good. I closed the valve and called customer service , used the option where they will call me back when it is my turn. Did not recieve a call back. Called again the next day and did recieve a call back within one half hour. A very nice and very knowledgable lady said that the fuel needle probably got knocked out of its seat during shipping (my generator arrived in what appeared to be excellent condition with no scrapes or holes in the cardboard shipping box) which made perfect sense so I said I will take it apart since I am fairly handy around these things and see if that fixes the situation.I also told her I lived at an high altitude and so she emailed me links to the kits I needed and also instructions to install the carb kit.Unfortunately after first succesfully paying for the propane kit I went on to order the carb kit which was SOLD OUT and realized that both the parts links she sent were for machines built before 2019. I then found and ordered the right kits for both but now also have that first propane kit also that is worthless to me. At only about 10 bucks in cost its not woth the time and effort to me to try and return.Once the parts arrived I took of the carb installed the new high altitude jet which was simple to do and reassembled the carb making sure that the fuel needle and seat were correctly orientated with each other. Opened the fuel valve and no more drip of gas.....great!I looked around but was not quite sure were the propane part was to be installed. The diagrams in the manual do not call out the item and could not find instructions on the company website. Took two more days of trying before getting ahold of a representative who seemed helpful and said she could email me something that day that shows where the part goes, she verified my email address but I never recieved anything from her. I went back to looking around on my own and found that this brass threaded fitting simply screws into the "out" (it is marked) port on the propane regulator that is actually located where you would attach a propane hose to.Now that everything is squared away this generator is great. I really like the remote starter which works from anywhere in my house. It starts easily and runs and powers well. I am guessing that most people would probably not run into what I did, but this was my experience.

Received WGEN9500F two weeks ago. Well packed. Unit is very sturdy. Heavy, but easy to move on provided wheels and factory installed handle. Easy set up and prep for use—wheels and oil. Tested start up with propane—started up immediately. Ready to see how it performs after next big storm (I live near Tampa, Fl so big storms and power outages are inevitable). Will provide updates after first use.