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| Best Sellers Rank | #93,251 in Books ( See Top 100 in Books ) #36 in Business Management (Books) #59 in Hospitality, Travel & Tourism (Books) |
| Customer Reviews | 4.4 4.4 out of 5 stars (134) |
| Dimensions | 8.5 x 0.8 x 10.9 inches |
| Edition | 2nd |
| ISBN-10 | 0132560895 |
| ISBN-13 | 978-0132560894 |
| Item Weight | 2.2 pounds |
| Language | English |
| Print length | 416 pages |
| Publication date | February 28, 2011 |
| Publisher | Pearson |
| Reading age | 1 year and up |
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