Easy to use P.I.D Controlled Compact Table-top Electric kiln with 2 Shelves and Quartz Window (1000C/1832F)

Gave it as a present broke down after 2 uses, contacted supplier with photos to see if maybe it was perhaps it wasn't being switched on properly and perhaps it could be fixed by just replacment parts they constantly responded saying the could not open pictures in pdf ?? No response sine despite photos sent in different formats .not happy

My photo shows a piece of tool steel being retrieved from the kiln set to 800⁰C. I have no means of measuring these high temperatures, but the colour looks right. Temperature setting is simple, and the controller remembers the the last set temperature, which saves a little time on repeat jobs.The outside does get hot, especially the ceramic cover for the top vent. I measured 250⁰C when the kiln was at 800⁰C, so care is required!Care is also required when handing the kiln, even when cold, as the cheaply built enclosure has some wickedly sharp edges.The cover on the viewing port uses a screw as its pivot. The screw is a self-tapper (with a nut used as a spacer), which tightens and loosens as the cover is swung left or right. It will surely fall off if I don't keep an eye on it. I'll probably sort it with a rivnut...as the manufacturer should have done!I wouldn't normally give four stars to something so cheaply made, but it is also cheaply priced and I feel I got the value I deserved. And it works.