Is this not the real product? I see all these reviews saying it’s not?

I left a video review about the lip mask. I’ve been buying it for a few years now from Sephora and just recently discovered (on Prime Day to be exact) that Amazon sells it as well. I was so excited as the Berry flavor which is one of my faves was on sale for 16. I bought that and then wanted to fry limited edition Mango, and also purchased the pink lemonade for my daughter as that is another fave of ours. Well the Berry came first and after I opened it I noticed the smell was weaker than my other two jars. I thought maybe it was a one of situation. Then the Mango came in(mango/pineapple scented anything is my number 1) and I opened it up and BARELY smell anything at all. I was SO disappointed about this one. These are not cheap at 25 a piece so I thought for sure there had to be a mistake. Had I not of gotten the Berry one as well I would have thought maybe it was normal, but then again all the scents we have and we have 4 of them smell delicious. However I will say the Pink Lemonade came in smelling great. I don’t write reviews on here often let alone video reviews, but that is how disappointed I was. I’m not saying these aren’t the real thing, I just question why one has a much fainter smell next to our other Berry ones and why the Mango barely has any scent at all.

What’s the difference between the gummy bear scents? It looks like two different brands.

I ordered the gummy bear. Smell is great. Brand is the same. Laneige makes several amazing scents.

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

It costs more! Not to different otherwise. Nivea lip balm is still the best one.

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?

They are great, just call customer service

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Description

💋 Sleep. Hydrate. Glow. Repeat.

UNISEX TRAVEL READY - Compact 20g size with a universally flattering berry tint, perfect for on-the-go professionals.
GLOBAL BEAUTY OBSESSION - A cult favorite selling one jar every 2 seconds worldwide—join the skincare elite.
OVERNIGHT MOISTURE LOCK - Infused with coconut oil to prevent moisture loss during your deepest sleep cycles.
WAKE UP TO PLUMP PERFECTION - Clinically proven to smooth and hydrate lips by morning, thanks to the powerful Berry Fruit Complex.
GENTLE EXFOLIATION SILKY FINISH - Biopolymer mineral membrane exfoliates dead skin while enhancing ingredient absorption.

Laneige Lip Sleeping Mask Berry 20g is a globally acclaimed overnight lip treatment that exfoliates and deeply moisturizes with a unique Berry Fruit Complex and coconut oil. Designed to restore dry, rough lips to a plump, glossy finish by morning, this unisex balm has been a beauty staple since 2015, selling one every 2 seconds worldwide.

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